Jayden Roods
Gillette
Summary
Experienced with assessing item value and negotiating loans in pawnbroking industry. Utilizes strong analytical skills and market knowledge to make informed decisions. Track record of building trust with clients and maintaining high levels of customer satisfaction. Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment. Knowledge on creating safe and stimulating environments for children. Utilizes effective communication and problem-solving skills to address individual needs and foster development. Knowledge of child development principles and techniques to support growth and well-being.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Pawn Broker
Northwest Pawn and Gun
07.2024 - 07.2025
- Appraised items, including jewelry, firearms and to determine product value and authenticity.
- Evaluated item quality and value to determine correct offer amounts.
- Explained store policies and procedures to customers and responded to questions about loan terms.
- Greeted and assisted customers to foster positive experiences.
Sales Associate
Ace Hardware
04.2021 - 05.2024
- Developed trusting relationships with customers by making personal connections.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Helped customers find specific products, answered questions, and offered product advice.
- Collected payments and provided accurate change.
- Trained new team members in cash register operation, stock procedures, and customer services.
Classic Car Mechanic
Hot Rod Garage
01.2023 - 10.2023
- Searched within service and maintenance manuals to perform repairs and diagnosis.
- Evaluated, repaired and aligned vehicle suspensions.
- Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
- Restored classic cars and performed standard maintenance on years 1940-2018.
Education
High School Diploma -
Billings Career Center
Billings, MT05-2024
Skills
- Quality control analysis
- Recordkeeping skills
- Teamwork orientation
- Security awareness
- Effective communicator
- Compliance requirements
- Personable demeanor
- Cash flow management
- Inventory management
- ATF guidelines
- Upselling techniques
- Item pricing
- Item authentication
Certification
- CPR certification
- First Aid Certified
Timeline
Pawn Broker
Northwest Pawn and Gun
07.2024 - 07.2025
Classic Car Mechanic
Hot Rod Garage
01.2023 - 10.2023
Sales Associate
Ace Hardware
04.2021 - 05.2024
High School Diploma -
Billings Career Center
Education and Training
Training in early childhood development, and experience working on many different types of vehicles and engine sizes.
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