Jayden Smith
COLUMBUS,OH
Summary
Committed and hardworking [Job Title] with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Friendly and reliable [Job Title] offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Reliable employee seeking [Job Title] position. Offering excellent communication and good judgment. Reliable [Job Title] offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in [Type] areas and flexible with changing business needs.
Overview
5
5
years of professional experience
Work History
CASHIER
Airport Customer Service
09.2023 - 03.2024
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Supported management in implementing operational improvements such as updated training manuals or revised schedules.
- Stocked, tagged and displayed merchandise as required.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Used POS system to enter orders, process payments and issue receipts.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Lifted up to [Number] pounds at once and used forklift to move heavier loads.
- Upsold additional products and services to customers, increasing revenue.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Helped customers complete purchases, locate items, and join reward programs.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Built relationships with customers to encourage repeat business.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Greeted customers entering store and responded promptly to customer needs.
Crew Member
Burger King
03.2022 - 09.2022
- Documented customer orders and conveyed special requests to kitchen staff.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Assisted other team members to achieve goals.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action as necessary.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Collaborated with team members to complete orders.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
CLEANER
Baymont Inn & Suit Hotel
09.2020 - 03.2021
- Streamlined cleaning processes with the implementation of more efficient tools and equipment as needed within the industry''s best practices framework.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Assisted with event setup and teardown, ensuring clean venue spaces for all attendees.
- Provided assistance to other staff members with cleaning of difficult areas.
- Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste.
- Operated industrial washing machines and dishwashers to clean linens and dishware.
- Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
- Demonstrated an outstanding commitment to safety protocols by consistently wearing protective gear during cleaning tasks that involved hazardous materials or situations.
- Used hand trucks or manually lifted supplies, equipment and heavy furniture.
- Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
- Managed inventory levels of cleaning supplies efficiently while minimizing costs through strategic purchasing decisions.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Exceeded client expectations in providing quality services while adhering strictly to deadlines for project completion timelines.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Contributed to a positive working environment by addressing and resolving maintenance issues promptly.
- Maintained floor cleaning and waxing equipment.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
Crew Member Cook
MCDONALDS
08.2019 - 09.2020
- Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
- Exhibited adaptability by quickly learning new menu items, recipes, and preparation methods as required by seasonal changes or promotions.
- Increased operational efficiency by maintaining all necessary equipment and promptly reporting any issues or malfunctions.
- Trained and assisted new kitchen staff members.
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
- Received and stored food supplies, raw materials and other ingredients.
- Checked temperature of foods to guarantee doneness and prevent food-borne illnesses.
- Served as an effective brand ambassador, consistently representing the company''s values through professionalism, dedication, and excellent customer service skills.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Cleaned and sanitized work areas, utensils and equipment.
- Managed multiple tasks simultaneously, prioritizing responsibilities to ensure all aspects of the kitchen and service areas functioned smoothly.
- Handled portion control activities according to specified instructions provided by chef.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Identified inefficiencies leading to improved productivity.
- Reduced customer waiting by batch cooking popular items during rush times.
- Streamlined order processing by accurately inputting orders into the point-of-sale system and communicating effectively with front-of-house staff.
- Provided excellent customer service by taking orders, answering questions and responding to customer complaints.
- Understood cooking techniques and fundamentals to maximize safe food handling.
- Supported management in achieving sales targets through consistent upselling of premium menu options when appropriate.
Education
High School Diploma -
Focus Learning Academy Of Southeastern Columbus
Columbus, OH06.2025
Skills
- Bank Deposits
- Staff Training
- Purchase assistance
- Liquor regulations and compliance
- Professionalism and Courtesy
- Reliability and punctuality
- Retail Merchandising
- Order Taking
- Customer Assistance
- Merchandise Restocking
- Daily Reporting
- Inventory Stocking
- Merchandise Packaging
- Social Perception
- Cash handling and management
- Money Handling
- Product restocking
- Cash register systems
Timeline
CASHIER
Airport Customer Service
09.2023 - 03.2024
Crew Member
Burger King
03.2022 - 09.2022
CLEANER
Baymont Inn & Suit Hotel
09.2020 - 03.2021
Crew Member Cook
MCDONALDS
08.2019 - 09.2020
High School Diploma -
Focus Learning Academy Of Southeastern Columbus
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