Summary
Overview
Work History
Education
Skills
Certifications And Skills
Timeline
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Jayden Sugick

Houston,TX

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

7
7
years of professional experience

Work History

Senior Lash Stylist

Amazing Lash Studio
10.2021 - Current
  • Created an excellent experience for every guest through a friendly and helpful attitude
  • Generate new clientele through referral programs
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Maintained regular client list and successfully handled walk-in customers.
  • Consulted with clients to understand desired look and discuss available lash options.
  • Demonstrated thorough knowledge of all salon products and services.
  • Educated clients on how to clean and maintain lash extensions.
  • Kept workspace clean, organized and well-stocked for upcoming appointments.

Front Desk Receptionist

Massage Envy
10.2019 - 10.2021
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Organized, maintained and updated information in computer databases.

Customer Service Representative

Amazon
02.2019 - 08.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Educated customers about billing, payment processing and support policies and procedures.

Sales Associate

New Balance
12.2018 - 04.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Managed efficient cash register operations.

Server

Bar Louie
01.2017 - 12.2018
  • Serves guest with food and beverages in a positive and friendly manner
  • Provide additional in-depth information about the menu and specials to help food and beverage selections
  • Maintain a properly cleaned and prepared dining area for guest to comfortably enjoy their food and drinks
  • Adhere to sanitation, safety, and alcohol beverage control policies
  • Accurately and efficiently takes guest orders and relays them back to kitchen and bar staff to ensure dining guest receive their expected items
  • Obtains revenues by totaling charges, issuing bills, accepting payments, delivering bills and payments to host, and returning change or credit card and signature slip to patrons.

Education

Applied Sciences -

Houston Community College
Houston, TX

Esthetics -

Institute of Epidermal Cell Therapy
Chesapeake, VA

Exercise Science -

Old DOMINION UNIVERSITY
Norfolk, VA

High School Diploma -

Osbourn Park High School
Manassas, VA
06.2018

Skills

  • Customer Consultation
  • Waxing Services
  • Esthetics
  • Lash and Eyebrow Maintenance
  • Scheduling
  • Data Entry
  • Data Collection
  • Information Security
  • Product Knowledge
  • Appointment Scheduling
  • Microsoft PowerPoint
  • Service Upselling
  • Critical Thinking
  • POS Systems Expert
  • Money Handling Abilities
  • Sales Expertise
  • Conflict Resolution
  • Microsoft Excel

Certifications And Skills

  • Esthetics License in the states of Virginia and Texas
  • High School Diploma
  • Solid organization and record-keeping skills
  • An ability to remain calm under stressful circumstances.
  • Verbal Communication
  • Customer Service
  • Resolving Conflict
  • Teamwork
  • Energy Level
  • Professionalism

Timeline

Senior Lash Stylist

Amazing Lash Studio
10.2021 - Current

Front Desk Receptionist

Massage Envy
10.2019 - 10.2021

Customer Service Representative

Amazon
02.2019 - 08.2021

Sales Associate

New Balance
12.2018 - 04.2019

Server

Bar Louie
01.2017 - 12.2018

Applied Sciences -

Houston Community College

Esthetics -

Institute of Epidermal Cell Therapy

Exercise Science -

Old DOMINION UNIVERSITY

High School Diploma -

Osbourn Park High School

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Jayden Sugick