Jayden Thornton
Port Richey
Summary
Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems.
Detail-oriented medical receptionist with several-year background performing basic clerical tasks to keep office running smoothly. Organized and meticulous individual with outstanding phone demeanor and etiquette paired with deep knowledge of medical terminology. Collaborative team player dedicated to helping patients and staff.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Assistant/Receptionist
Gulf coast pulmonary associates
New Port Richey
05.2025 - Current
- Maintained accurate medical records including filing, retrieving, scanning, copying and faxing documents as requested by physicians or staff members.
- Prepared correspondence including letters and emails regarding billing inquiries and other matters concerning the practice.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Provided support with front desk duties such as checking in patients, collecting copayments and deductibles, answering phones.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Processed patient payments and scanned identification and insurance cards.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Set up appointments for physician visits and procedures using calendar software.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Answered incoming calls, scheduled appointments, and provided general information to callers.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Maintained confidentiality of patient information according to HIPAA guidelines.
- Called patients to confirm scheduled appointments and obtain additional details.
- Communicated with patients with compassion while keeping medical information private.
- Verified insurance eligibility and collected copays and deductibles at time of service.
Unit Secretary
Advent Health Tampa
Tampa
06.2024 - 01.2025
- Assisted in the maintenance of electronic health records (EHR) and manual filing systems.
- Assisted with admitting processes including completing forms, obtaining signatures and verifying insurance coverage.
- Responded to requests from internal staff regarding patient information in accordance with HIPAA regulations.
- Compiled and coded patient information or data in appropriate computer system.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Compiled and filed medical reports, charts, and correspondence.
Patient Care Technician
Hca trinity hospital
New Port Richey
10.2023 - 06.2024
- Provided emotional support to patients and their families during difficult times.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
- Promoted patient satisfaction by assisting with bathing, dressing and exercising.
- Answered patient call signals and signal lights to determine patients' needs.
- Maintained inventory levels of stock items, supplies and equipment to foster smooth and cost-effective unit operations.
Assistant Teacher
Amazing explorers academy
Trinity
05.2021 - 03.2023
- Assisted in developing IEPs for special education students as needed.
- Organized instructional materials, bulletin boards, displays, and demonstrations.
- Held conferences with parents to address questions, discuss academic progress and encourage learning goals.
- Helped maintain a safe and orderly learning environment.
- Arranged age-appropriate activities to help children develop interests and talents.
- Encouraged critical thinking skills among students by posing thought-provoking questions during class discussions.
- Interacted positively with children to encourage development and involvement in activities, treating each child with dignity and respect.
- Promoted a cooperative learning environment that encourages collaboration among students.
- Participated in parent-teacher conferences to discuss children's development and progress.
- Tutored students requiring extra help and gave additional practice work to help improve concept understanding.
Drive-Thru Cashier
Burger King
New Port Richey
03.2021 - 08.2021
- Informed customers of regular deals or monthly specials to upsell orders.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Prepared drive-thru station for next shift by refilling napkins, lids and straws at window.
- Provided friendly customer service by addressing customer inquiries and resolving complaints in a timely manner.
- Worked quickly to document orders, answer questions and process payments, keeping high-volume line moving and maintaining high customer satisfaction.
- Welcomed customers, offering assistance to help find store items.
Education
High School Diploma -
River Ridge High School
New Port Richey06-2023
Skills
- Detail-oriented, with the ability to multitask effectively in high-pressure environments
- Care plan administration
- Communication skills
- Record keeping and following protocols
Languages
English
Professional
Certification
- CPR adult and pediatric
- BSL
- CPI nonviolent crisis intervention
- patient care technician
Accomplishments
- NTA - new teachers academy - certified to teach preschool
- NTA scholarship
- 1st team all conference high school cheerleading
References
References available upon request.
Timeline
Medical Assistant/Receptionist
Gulf coast pulmonary associates
05.2025 - Current
Unit Secretary
Advent Health Tampa
06.2024 - 01.2025
Patient Care Technician
Hca trinity hospital
10.2023 - 06.2024
Assistant Teacher
Amazing explorers academy
05.2021 - 03.2023
Drive-Thru Cashier
Burger King
03.2021 - 08.2021
High School Diploma -
River Ridge High School