Jayden Wilson
Huntsville,AL
Summary
Seasoned supervisor with strong history of leading high-performance teams to meet and exceed sales, service and operational objectives. Diligent about monitoring shrinkage, managing records, and keeping teams productive and motivated. Focused on driving revenue growth with proactive and strategic approaches.
Overview
4
4
years of professional experience
Work History
Sales Floor Supervisor
Burlington Stores, Inc.
Huntsville, United States
02.2020 - Current
- Oversaw all cash handling activities such as counting money at opening and closing shifts, reconciling registers at end-of-day shift changes.
- Facilitated store opening and closing procedures, securing valuables, arming, and disarming alarm system and inspecting premises for urgent needs.
- Conducted safety walks of store floor and reported hazards to appropriate personnel for immediate remediation.
- Analyzed customer feedback data to identify areas of improvement.
- Coached employees on sales techniques and best practices, improving upselling 96%.
- Trained, managed and motivated employees to promote professional skill development.
- Managed daily operations, client relations and IT.
Receiving Supervisor
Burlington Stores, Inc.
Huntsville, United States
02.2020 - Current
- Monitored and maintained accurate receiving records for all incoming shipments.
- Created detailed reports on departmental productivity and cost savings initiatives.
- Directed the daily operations of the receiving department, overseeing a staff of 20 employees.
- Provided training and guidance to new team members on proper procedures related to receiving activities.
- Utilized computer software programs such as Microsoft Excel to track inventory levels.
- Managed the return process for damaged or incorrect items, including arranging for pick-up or replacement shipment from suppliers.
Customer Service Supervisor
Burlington Stores, Inc.
Huntsville, United States
02.2020 - Current
- Use the Micro POS System, and oversee monetary transactions, including counting drawer at beginning and end of shift
- Experienced in POS operations such as opening and closing registers, processing transactions to include purchase and returns
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
- Provided guidance and support to junior customer service representatives, including coaching and mentoring.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
Customer Care Advocate
Alorica
Huntsville, United States
02.2020 - 08.2020
- Managed escalated calls from customers who are dissatisfied with service received.
- Handled billing inquiries accurately and efficiently according to company policy.
- Maintained high satisfaction score by consistently resolving first-call issues.
- Kept customer and system account information accurate and current to support timely resolutions for concerns.
- Delivered customer support to high call load each shift.
- Processed customer account changes with proprietary software.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Education
Bachelor of Business Administration - BBA - Office Management and Supervision
Calhoun Community College
05.2025
Associate's degree - Business Administration and Management, General
Calhoun Community College
12.2023
Skills
- Microsoft Excel
- Microsoft Outlook
- Time Management
- Payroll Processing
- Staff Scheduling
- Onboarding and Orientation
- Talent Acquisition Strategies
- Staff Management
- Operations Management
- Training and Mentoring
Timeline
Sales Floor Supervisor
Burlington Stores, Inc.
02.2020 - Current
Receiving Supervisor
Burlington Stores, Inc.
02.2020 - Current
Customer Service Supervisor
Burlington Stores, Inc.
02.2020 - Current
Customer Care Advocate
Alorica
02.2020 - 08.2020
Bachelor of Business Administration - BBA - Office Management and Supervision
Calhoun Community College
Associate's degree - Business Administration and Management, General
Calhoun Community College