Jayden Wallace
Customer Service Representative
Bryan
Summary
Results-driven Culinary Professional experienced in culinary operations and customer service. Achieved high standards of food safety and reduced waste through multitasking and effective team collaboration. Focused on enhancing kitchen efficiency and maximizing customer satisfaction through quality dish presentation and strong organizational skills.
Overview
2
2
years of professional experience
1
1
Certification
1
1
Language
Work History
Cook
Canes Chicken Fingers
12.2025 - Current
- Prepared and cooked menu items following established recipes and portion guidelines.
- Maintained cleanliness and organization of kitchen areas to ensure safety and efficiency.
- Assisted in food preparation and assembly, contributing to timely service during peak hours.
- Restocked supplies and ingredients to meet kitchen demands and minimize downtime.
- Collaborated with team members to enhance workflow and improve overall kitchen operations.
- Monitored cooking times and temperatures to guarantee quality and consistency of dishes.
- Supported kitchen staff by organizing workstations and maintaining a positive team environment.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
- Supported kitchen staff training and development, leading to increased productivity and efficiency.
Cashier Team Lead
Razzoo's Cajun Cafe
03.2024 - 12.2025
- Led a team of cashiers to enhance customer service and streamline checkout processes.
- Trained new cashiers on register operations and customer interaction protocols to improve efficiency.
- Managed cash handling and ensured accurate daily financial reconciliation to maintain operational integrity.
- Coordinated schedules and assignments for cashiers to optimize staffing during peak hours.
- Conducted regular audits of cash drawers to prevent discrepancies and ensure compliance with policies.
- Developed and implemented training materials for cashiers, fostering a collaborative team environment.
- Monitored inventory levels and assisted with restocking supplies to support uninterrupted service flow.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Increased customer loyalty and retention.
- Monitored areas for security issues and safety hazards.
- Learned duties for various positions and provided backup at key times.
Customer Service Representative
Mobile Style Studio
05.2025 - 08.2025
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer inquiries efficiently, enhancing overall service satisfaction and loyalty.
- Investigated and resolved customer inquiries and complaints quickly.
- Assisted in troubleshooting product issues, leading to improved customer retention rates.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained accurate records of customer interactions, supporting streamlined communication and follow-up.
- Trained new staff on customer service protocols, fostering a knowledgeable and responsive team environment.
- Collaborated with team members to develop solutions for common customer challenges, improving service efficiency.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Managed order processing and coordination, ensuring timely delivery and customer fulfillment.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Trained staff on operating procedures and company services.
- Increased efficiency and team productivity by promoting operational best practices.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Created and maintained a detailed database to develop promotional sales.
Education
High School Diploma -
James Earl Rudder High School
Bryan Tx 05.2001 -
Skills
Cooking
Food preparation
Menu preparation
Recipe adherence
Food safety compliance
Safe food handling
Food handling
Sanitation practices
Surface cleaning
Cleaning and organization
Dish preparation
Portion control
Cooking time monitoring
Knife skills
Food presentation
Food waste reduction
Multitasking and organization
Team collaboration
Customer service
Sanitation
Dish preparation
Accomplishments
- Resolved product issue through consumer testing.
- Catered local Charity Ball for dozens of prestigious guests, including local politicians and celebrities.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
Food Handler
Timeline
Cook
Canes Chicken Fingers
12.2025 - Current
Customer Service Representative
Mobile Style Studio
05.2025 - 08.2025
Cashier Team Lead
Razzoo's Cajun Cafe
03.2024 - 12.2025
High School Diploma -
James Earl Rudder High School
05.2001 -