Kmira Jones Shipley
Apopka,FL
Summary
Professional with significant experience in healthcare administration, equipped to handle patient interactions and manage front-office tasks efficiently. Skilled in scheduling, record-keeping, and insurance verification, with strong communication abilities. Reliable team member, adaptive to changing needs, and consistently focused on achieving results.
Overview
3
3
years of professional experience
Work History
Medical Receptionist
Solaris HealthCare
09.2024 - Current
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Maintained current and accurate medical records for patients.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Supported office staff and operational requirements with administrative tasks.
Customer Service Associate
Winn Dixie Grocery Store
06.2023 - 09.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Increased team productivity with effective communication and coordination of tasks.
Food and Beverage Associate
SeaWorld Parks & Resorts
03.2022 - 07.2023
- Ensured all service areas were consistently well-stocked, clean, and properly organized to meet demands of peak dining periods.
- Collaborated with team members to ensure smooth operations during peak hours, minimizing wait times for guests.
- Maintained strict adherence to food safety guidelines, ensuring safe dining environment for all guests.
- Participated in regular team meetings focused on refining service strategies.
- Provided comprehensive training to new staff members, fostering culture of teamwork and professionalism within establishment.
- Managed cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Trained new staff members on company policies and procedures.
Education
Bachelor of Science - Nursing
Valencia College
Orlando, FL05-2028
High School Diploma -
Apopka High School
Apopka, FL05.2024
Skills
- Customer Support
- Refunds and exchanges
- Teamwork and Collaboration
- Complaint Handling
- Complex Problem-Solving
- Cash Management
- Front desk operations
- Telephone etiquette
- Office administration
- HIPAA compliance
Timeline
Medical Receptionist
Solaris HealthCare
09.2024 - Current
Customer Service Associate
Winn Dixie Grocery Store
06.2023 - 09.2024
Food and Beverage Associate
SeaWorld Parks & Resorts
03.2022 - 07.2023
Bachelor of Science - Nursing
Valencia College
High School Diploma -
Apopka High School
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