Jayden Cole
Summary
Strategic operations executive with over 9 years of leadership experience in optimizing warehouse fulfillment, supply chain, and logistics. Achievements include substantial cost reductions and enhanced productivity through innovative process improvements and technology integration. Expertise in scaling operations and launching new facilities while developing high-performing teams in diverse environments.
Overview
9
9
years of professional experience
Work History
Senior Director of Growth and Operations
Filogic
12.2022 - Current
- Managed collaborative efforts with procurement and warehouse teams to align purchasing with inventory needs, reducing over stock by 32% and improving stock accuracy.
- Created recycling initiatives that saved the company $50,000 annually through waste reduction strategies.
- Spearheaded process improvement initiatives that resulted in a 36% increase in productivity & 88% reduction in error rates.
- Collaborated with executive team and the board to set & monitor strategic KPIs directly supporting company wide initiatives and growth plans.
- Managed cross-functional data analysis to optimize inventory slotting and pick path design, resulting in a 27% increase in pick efficiency and higher UPT, increasing quarterly revenue and margin improvements.
- Launched 3 new warehouses and 9 customer integrations, including coordinating cross-functional teams, managing logistics, and ensuring timely completion of all necessary tasks.
- Directed and optimized warehouse operations and logistics across 6 state facilities, leading 200+ employees; streamlined shipping and receiving, inventory control, and transportation processes resulting in a 25% reduction in delivery time and a 15% decrease in transportation costs.
- Led a team of 3 in implementing a new procurement strategy, resulting in a 45% reduction in costs & improved supplier relationships.
- Ensured compliance with all regulatory and safety standards, implementing risk management protocols that reduced incidents and improved audit outcomes.
- Hybrid
Regional Customer & Supply Manager
Wonolo
12.2021 - 12.2022
- Spearheaded revenue growth initiatives for Eastern Markets, resulting in a $55 million boost in available revenue; strategically monitored and analyzed local two-sided marketplace trends, driving collaboration with demand, supply, and marketing teams to develop impactful strategies.
- Developed and implemented an advanced market analytics capability, providing demand, supply, and marketing teams with real-time market data and insights; enhanced sales and retention efforts, resulting in a 20% increase in customer acquisition and a 15% improvement in customer retention.
- Directed customer local operations and the customer onsite playbook, increasing the quality score by 22%.
- Implemented a social media pilot increasing market engagement by 39% and decreasing days to activation by 28%.
Regional Operations Manager
Deliverr
12.2020 - 12.2021
- Introduce standardized procurement workflows and KPIs, reducing cycle times and increasing purchasing accuracy while ensuring compliance.
- Negotiated contracts and managed relationships with key vendors and 3PL partners, achieving cost reductions and improved SLAs.
- Designed the creation of an inventory cycle count initiative that decreased cancellation rates from 13% to less than 1%, leading to quarterly savings of $415,000.
- Managed the implementation of sustainability efforts that minimized secondary waste and maximized operational yields to capture quarterly savings of $360,000.
- Streamlined KPI reporting metrics by cross-functionally managing data teams to build out dashboard functions via SQL.
- Directed customer experience during the onboarding of 13 sites in the region, from contract negotiations, WMS integration, inventory accuracy, and developing metrics with lean principles, which increased our coastal presence by 2.3 million sqft.
- Launched a closed-loop recycling program across 10 distribution centers, diverting 9 tons of waste from landfills, and generating $175,000 in operational savings within the first year.
Campus Operations Manager
Geodis
Allentown
05.2020 - 12.2020
- Designed and oversaw a 1.2 MM sq. ft. facility launch with 315+ hourly employees and 52 salaried team members across 3 shifts.
- Restructured the pick path to increase pick efficiency by 15%, increasing quarterly revenue by $215,000.
- Authored customer and merchant issues by creating a postmortem tracking system that increased risk visibility and the customer score from 77% to 94%.
Regional Operations Manager
D.H.M.S.
Philadelphia
04.2018 - 04.2020
- Developed a sustainable waste management system that reduced expenses by $31,000 per year and produced $19,000 in new revenue streams through recycled materials.
- Managed the distribution of medical supplies, devices, pharmaceuticals, weapons, and food for 19 facilities ranging from 75,000 sqft to 1.1 MM sqft.
- Restructured warehouse operations by implementing pick-to-voice, which reduced warehouse OT by 20%, improved order accuracy to 97%, and decreased staffing needs by 30%.
Regional Operations Manager
Carbel
Allentown
08.2016 - 04.2018
- Implemented TMS and WMS, including pick-to-light and pick-to-voice, which increased our footprint from 1 warehouse to 6 along the East Coast.
- Restructured slotting and auditing algorithms, which led to an order accuracy of 96% and a 99% customer score.
- Implemented OSHA training, which covered three languages, resulting in zero OSHA recordable accidents for two years across six facilities.
- Revised our KPI structure, which included increasing labor receiving ratio accuracy from 68% to 99%, and productivity levels from 87% to 105%.
Education
BS - Environmental Science, Minor Engineering
Philadelphia, Pennsylvania, USA
Philadelphia, Pennsylvania, USASkills
- Supply chain optimization
- Warehouse and fulfillment operations
- Reverse logistics management
- Continuous process improvement
- Cross-functional team leadership
- Strategic planning and execution
- Cost reduction and budget management
- Technology implementation
- Customer success and experience enhancement
- Data analysis and KPI reporting
- Project and facility launch management
- Procurement and supplier relationship management
- Sustainability and waste reduction initiatives
- Regulatory compliance and risk management
Timeline
Senior Director of Growth and Operations
Filogic
12.2022 - Current
Regional Customer & Supply Manager
Wonolo
12.2021 - 12.2022
Regional Operations Manager
Deliverr
12.2020 - 12.2021
Campus Operations Manager
Geodis
05.2020 - 12.2020
Regional Operations Manager
D.H.M.S.
04.2018 - 04.2020
Regional Operations Manager
Carbel
08.2016 - 04.2018
BS - Environmental Science, Minor Engineering
Philadelphia, Pennsylvania, USA
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