Summary
Overview
Work History
Education
Accomplishments
Timeline
Generic

JAYDENE K LEONG

Kaneohe,HI

Summary

Highly-motivated with a desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

19
19
years of professional experience

Work History

Community Association Manager

Associa Hawaii
Honolulu, Hawaii
09.2023 - 04.2024
  • Manage and support a portfolio of multiple associations in all capacities, such as financial and maintenance
  • Act as or oversee the primary liaison with the Association Board of Directors and home owners
  • Prepare agendas, update management reports and compile documents and copies for Board meeting packets
  • Prepare annual disclosure packages, meeting notifications, and annual financial statement packets for all home owners and arrange bulk mailing of same within the timeframe set by the State statue or governing documents
  • Attend Board and Annual meetings.
  • Organize, assist with the development of long term planning of projects on site, work with home owners, vendors and board members to ensure projects are scheduled and completed accordingly
  • Collaborate with the Board of Directors to address financial matters and develop budgetary guidelines
  • Ensure Associa community management tools are being effectively developed and utilized such as annual calendar, action list items, resolution worksheets, timed agendas, RFP matrixes, committee charters, procurement procedures, FY operating budget, etc.
  • Provide and/or oversee recommendations to the Association Board of Directors and committees regarding major expenditures as required to maintain the desired community appearance and operation
  • Investigate and facilitate timely resolution to neighborhood challenges and tenant complaints pertaining to rules and regulations within the community association
  • Ensure compliance with all applicable laws and regulations governing the operation of the community association
  • Review contracts submitted by contractors prior to approval by the Board of Directors
  • Monitor daily operations of staff members and contractors hired to perform services on site
  • Coordinate and negotiate service agreements for trash service, landscaping and other property services
  • Participate in resident forums providing information about new development taking place on site
  • Communicate with local government officials, lawyers and insurance carriers on behalf of the Board of Directors. Ensure the Board of Directors is aware of legal action involving the Association
  • Maintain contact with home owner's regarding their respective rights and obligation associated with living in a AOAO
  • Update owner/tenant and association information in C3 and shared files

Warehouse Manager

Island Palm Communities
Schofield Barracks , Hawaii
05.2019 - 08.2023
  • Responsible for the over all operation of the Appliance and Furniture warehouse; inventory/material management to achieve the Projects service, COM and Financial objectives
  • Managed a team of 12 plus ensuring daily operations are met
  • Maintained up to date knowledge of safety regulations and led a daily huddle to ensure all team members are in compliance
  • Developed and implemented SOP guidelines for Community Centers, Leasing and other departments ensuring policies and guidelines are followed
  • Hired, trained and motivated warehouse staff to meet tight schedules and demanding performance targets. Implemented on the job training activities to cross train staff on various tasks
  • Monitored employee's daily work schedules, performance, identified areas for improvement, and provided training as needed
  • Created job requisitions, scheduled interviews, and coordinated testing with Human Resources. Completed on boarding processing, providing and explaining job responsibilities, safety procedures and company policies to new and temporary employees
  • Partnered with the Safety Leadership team to conduct monthly training of company policies and safety procedures to ensure employees are in compliance
  • Ensure accuracy of timecards for full/part time employees and approve time cards for payroll. Submit timesheets to temporary employment agencies. Approve timesheets at the end of the week once consolidated
  • Conducted monthly testing of paint booth, pump room, fire extinguishers, eye wash stations, First Aid, AED machines ensuring all are in compliance with company policies and safety guidelines
  • Created work orders, synced technicians, managed time of technicians and confirmed pictures are synced to complete work order
  • Inputted data and inventory into Yardi and GIS Programs
  • Created paint booth log usage spreadsheets for submittal to DPW
  • Established and maintained a good relationship with customers and contractors via phone, email and or in person
  • Managed production of refurbishing appliances and furniture. Inspected for accuracy before distribution to military families, Community Centers and other departments.
  • Developed and implemented spreadsheets and effective processing systems to track inventory. Conducted regular cycle counts of inventory to ensure accuracy of system date
  • Investigated and resolved customer complaints related to quality of deliver and pick up issues
  • Managed driver schedules for delivery, pickup and exchanges of appliance and furniture
  • Assessed and determined cost for damages to appliances and furniture
  • Led daily team huddles to address concerns and educate on changes to policies and procedures
  • Safety Committee contributor

South Regional Administrative Assistant

Island Palm Communities
Fort Shafter , Hawaii
03.2014 - 05.2019
  • Responsible for providing administrative support to the Operations Director, Community Centers and Leasing department
  • Assist the Leasing department with daily regional operations and resolving resident complaints
  • Processed requisitions and other documents for payment in accordance with established procedures
  • Prepare, compiled date from various sources and distribute monthly operation reports, delinquency, Coast Guard, Resident Directory and Occupancy reports
  • Gathered supporting documents, processed incoming service members, conducted home showings, prepared and explained lease agreement. Conducted move in, move over and move out inspections explaining community policies and procedures
  • Conduct Buy Backs with Field Supervisor to ensure the home is Rent Ready
  • Gather supporting documents, prepare, process confidential EFMP packets to the TAMC Medical Board and allocate results
  • Provide direct support to EFMP families.
  • Answer phone inquiries, emails, leads and walk in traffic providing information pertaining to vacancies in multiple regions and communities
  • Prepare and explain the move in, move out and move over policies and procedures
  • Gather supporting documents and explain policies and procedures to retain housing if loss of the service member. Provide emotional support to help families cope with loss.
  • Conduct background clearance as requested by a Federal Investigator

Leasing Consultant

Island Palm Communities
Schofield, Hawaii
10.2013 - 01.2014
  • Maintained and increase occupancy by showing, selling and leasing homes
  • Perform administrative functions required to lease a home. Gather supporting documents, families eligibility, processed applications, inputted information into Yardi
  • Conducted showings of vacant homes, highlighting features and amenities
  • Maintain a waitlist for in bound families, applications and leases
  • Welcomed military soldiers and families an provided information about the community centers

Resident Services Coordinator

Island Palm Communities
Schofield, HI
11.2010 - 01.2013
  • Responsible for conducting all aspects of the Community Center
  • Conduct move in, move out inspections, buy backs with Field Supervisor
  • Conduct routine curb appeal to keep residents and areas safe and secure
  • Explain and enforce the resident guide and community standards
  • Answer phone inquiries, email, leads and walk in traffic
  • Compile and distribute weekly landscaping reports
  • Respond promptly and professionally to resident complaints regarding maintenance issues or other concerns
  • Foster relationships with residents to optimize acclimation and ease transition into their new living environment

Paraprofessional Tutor

Kainalu Elementary School
Kailua , HI
08.2009 - 05.2010
  • Assisted students in developing study skills and strategies to improve academic performance
  • Accompanied teachers on field trips as needed to provide additional supervision for students
  • Provided guidance on organizational techniques, test taking strategies, and problem solving skills
  • Monitored student progress and maintained records of achievement
  • Instructed small groups of children or individuals in the use of educational materials or equipment
  • Assisted with lesson plans for individual students based upon assessment results
  • Created a positive learning environment by providing encouragement and support for students with special needs
  • Engaged students through creative activities such as games or role-playing exercises while reinforcing concepts taught by classroom teacher
  • Administer, scores and records such as achievement and diagnostic tests as the teacher recommends for individual students
  • Worked with individual students or small groups of students to reinforce leasing of material or skills initially introduced by the teacher
  • Assisted in devising special strategies for reinforcing material or skills based on sympathetic understanding of individual students, their needs, interest and abilities
  • Guided independent study, enrichment work and remedial work set up assigned by the teacher
  • Assisted with the supervision of students during emergency drills, assemblies, play periods and field trips
  • Assisted with large group activities as drill work, reading aloud and story telling
  • Read to students, listens to students read and participation in other forms of oral communication with students
  • Observed students to help the teacher identify potential learning blocks and opportunities for support
  • Planned and led activities t develop students physical, emotional and social growth

Reservation Agent

Aqua Hotels & Resorts®
Honolulu, HI
01.2005 - 12.2008
  • Exemplify the image of Aloha over the phone and email to all customers and potential customers, including callers, travel partners, owners, supervisors and fellow team members
  • Upsold additional services, made suggestions for accommodations which enhanced guest experience/identified callers needs and wants and correlated to a particular property and or room category
  • Accurately input contracts and maintain all incoming individual and group reservation in the Property Management System (PMS)
  • Created daily logs, occupancy, revenue, sell reports, stop sell reports and other related reports Created reservation training manuals for all properties
  • Maintained a thorough understanding of hotel policies and procedures
  • Performed daily audits of reservation data to ensure accuracy
  • Generated reports on occupancy rates, cancellations and no shows
  • Advised guests on local attractions and activities available nearby
  • Coordinated advanced deposits and or refunds, light accounting, Quickbooks, cash, check and credit card transactions and reconciling history accounts
  • Assisted in daily operations of City ledger, invoicing and collections

Education

Kalaheo High School
Kailua

Accomplishments

  • 2019 Winner's Circle Achievement Award
  • 2013 National Apartment Leasing Professional Certificate

Timeline

Community Association Manager

Associa Hawaii
09.2023 - 04.2024

Warehouse Manager

Island Palm Communities
05.2019 - 08.2023

South Regional Administrative Assistant

Island Palm Communities
03.2014 - 05.2019

Leasing Consultant

Island Palm Communities
10.2013 - 01.2014

Resident Services Coordinator

Island Palm Communities
11.2010 - 01.2013

Paraprofessional Tutor

Kainalu Elementary School
08.2009 - 05.2010

Reservation Agent

Aqua Hotels & Resorts®
01.2005 - 12.2008

Kalaheo High School

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JAYDENE K LEONG