Summary
Overview
Work History
Education
Skills
Certification
Timeline
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DOMONIQUE COLEMAN

Memphis,USA

Summary

Versatile and dedicated professional with a proven track record at Phoenix Neurosurgery, adept in EMR Records and excelling in customer service. Expertly managed patient referrals, enhancing coordination and efficiency. Demonstrates exceptional multi-tasking ability and organizational skills, significantly improving patient care and satisfaction.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Outpatient Referral Medical Assistant

Phoenix Neurosurgery
Memphis, TN
09.2024 - Current
  • The Outpatient Referral Medical Assistant is responsible for managing and coordinating patient referrals to specialists and other healthcare services
  • This role ensures the timely processing of referrals, accurate documentation, and effective communication between patients, healthcare providers, and insurance companies
  • The ideal candidate will have strong organizational skills, attention to detail, and a commitment to providing high-quality patient care in a fast-paced outpatient setting
  • Coordinate and manage patient referrals to specialists, imaging centers, and other healthcare providers
  • Enter referral data into electronic health record (EHR) systems, maintaining accurate patient records
  • Communicate with patients to explain the referral process, answer questions, and provide instructions on the next steps
  • Assist in resolving issues related to referral delays or insurance denials, working with healthcare providers and patients to find solutions

Front Desk Receptionist

Memphis Cardiology and Vein Center
Memphis, TN
01.2021 - 02.2024
  • Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts
  • Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies, verifying receipt of supplies, and scheduling equipment service and repairs
  • Obtains revenue by recording and updating financial information, recording and collecting patient charges, controlling credit extended to patients, and filing, collecting, and expediting third-party claims
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization
  • Used internal software to process reservations, check-ins and check-outs
  • Collected room deposits, fees and payments
  • Monitored office supplies by checking inventory and placing orders
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate
  • Kept accounts in balance and ran daily reports to verify totals
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout
  • Updated customer accounts with add-on room charges, minibar use and room service bills

Caregiver/Hospital Sitter

Home Instead
08.2020 - 01.2021
  • Fed, walked and cared for dogs during owners' absences and out-of-town trips
  • Led dogs away from hazards, obstacles and other animals to protect safety
  • Developed strong personal relationships and trust with dogs through vocal affirmations, petting and pre-approved treats
  • Followed optimal schedules for animals as set by owners or supervisors

Medical Office Professional

Caballero Family Health Care Group
  • Customer Assistance
  • Front Desk Operations
  • Telephone Etiquette
  • Front Desk Reservations
  • Patient Referral
  • Reminder Calls
  • Answer Telephone Calls
  • Verbal and Written Communication

Education

Bachelor of Science - Health Administration

University of Phoenix
Tempe, AZ
02.2025

Associate of Science - Medical Office Professional

Concorde Career Academy
Memphis, TN
03.2021

High School Diploma -

Central High School
Memphis, TN
05.2012

Skills

  • Scheduling & Coordinating
  • Multi-Tasking Ability
  • Typing & Patient Registration
  • EMR Records
  • Microsoft Excel
  • Organization Skills
  • Time Management
  • Customer Service
  • HIPAA
  • Insurance Verification
  • Medical Office Experience
  • Medical Records
  • Medical Scheduling
  • Medical Billing
  • Medical Terminology
  • Multi-Line Telephone Systems
  • Staff Management
  • Team Collaboration
  • Office Management
  • Vital sign monitoring
  • Emergency room procedures

Certification

CPR Certification, Memphis, TN, 11/01/20 - 01/01/21, Maintained patient database and updated information in alignment with HIPAA protocols. Verified benefits and worked with insurance companies to obtain payment. Scheduled, rescheduled, and handled cancelled appointments for patients. Verifying new patient forms basic tab EMR Greenway Integrity. Verifying Insurance and entering.

Timeline

Outpatient Referral Medical Assistant

Phoenix Neurosurgery
09.2024 - Current

Front Desk Receptionist

Memphis Cardiology and Vein Center
01.2021 - 02.2024

Caregiver/Hospital Sitter

Home Instead
08.2020 - 01.2021

Medical Office Professional

Caballero Family Health Care Group

Bachelor of Science - Health Administration

University of Phoenix

Associate of Science - Medical Office Professional

Concorde Career Academy

High School Diploma -

Central High School

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DOMONIQUE COLEMAN