Jayden Pauley
Mount Vernon,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced business leader with demonstrated strategic planning, problem-solving and team-building abilities. I am good with customer and business needs. Motivational, diplomatic and respectful of people. Some strong suits of mine are customer service, multitasking, time management abilities customer support, an website designing.
Overview
2
2
years of professional experience
Work History
E-Commerce Owner
Myself
Mount Vernon, IL
11.2023 - Current
- Established relationships with vendors to secure discounted pricing on goods and services.
- Collaborated with marketing team to launch targeted email campaigns promoting products.
- Developed automated processes to streamline order fulfillment operations.
- Analyzed website traffic data using analytics tools such as Google Analytics.
- Analyzed customer feedback to identify areas for improvement in the e-commerce platform.
- Managed customer service inquiries via email, phone and social media channels.
- Implemented payment gateway systems to facilitate online transactions.
- Created promotional campaigns for new products, services and special offers.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Resolved issues quickly through meticulous research and quick decision-making.
- Analyzed financial statements and trends to manage cash flow and make business decisions.
- Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
- Corresponded with online customers via electronic mail, telephone or other electronic messaging.
- Handled all aspects of business, including accounting, purchasing and web design.
Electronics Sales Associate
Walmart
Mount Vernon, IL
10.2021 - 08.2022
- Resolved customer complaints regarding products or services in a timely manner.
- Promoted additional services such as extended warranties and repair plans.
- Explained technical features and services associated with electronic items to customers.
- Provided exceptional customer service by greeting customers, answering questions, offering assistance with merchandise selection.
- Completed customer's purchase by effectively processing credit and debit cards, cash, and personal checks.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Maintained current knowledge of special savings, sales, promotions and other offerings to enhance customer support.
- Processed payments and maintained accurate drawers to meet financial targets.
- Identified and diagnosed malfunctioning electronic components, systems, and equipment.
70% Apprentice
Shay Roofing
Mount Vernon, IL
11.2022 - Current
- Measured, cut, and installed insulation board, felt paper, and shingles for commercial roofs.
- Inspected existing roofs for damage or deterioration and created repair recommendations.
- Analyzed roofing plans and specifications to determine job requirements.
- Kept records of daily work activities including materials used, time spent on tasks and any safety issues encountered.
- Installed metal flashing around chimneys, skylights, vents, walls, and other areas of the roof.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked closely with mentors to understand project objectives.
- Assisted colleagues in accomplishing planned procedures or activities to increase productivity.
- Embraced ongoing education and learning opportunities to develop new skills.
- Shadowed craft experts and supervisors to learn wide range of simple and complex techniques.
- Assisted in the preparation of project plans and schedules.
- Studied project specifications to determine appropriate construction methods.
- Read and interpreted construction blueprints for various projects.
Education
High School Diploma -
Pinn Foster
Online05-2023
Skills
- Website Optimization
- Shipping Logistics
- Order Fulfillment
- Supplier Negotiations
- Customer Support
- Problem-Solving
- Data Analysis
- Google Analytics
- Web Development
- Budget Planning
- Problem-Solving Aptitude
Timeline
E-Commerce Owner
Myself
11.2023 - Current
70% Apprentice
Shay Roofing
11.2022 - Current
Electronics Sales Associate
Walmart
10.2021 - 08.2022
High School Diploma -
Pinn Foster