JAYDEV CAROO
FLACQ,MAURITIUS
Summary
Dynamic and results-oriented professional with extensive experience in hospitality and retail management. Skilled in team leadership, clear communication, and leveraging technology to boost productivity.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Brings positive attitude and commitment to continuous learning and growth.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Front Desk position on Cruise Line. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Hotel Cleaner
MSC MERAVIGLIA
06.2024 - Current
- Company Overview: Luxury cruise line
- Luggage duties in embarkation and disembarkation
- Cleaning duties
- Communicating with guest in English, French and Hindi
- Working in X-ray machine in gangway helping guest
- Providing wheelchair assistance
- Participating in Safety Drills
Hotel Cleaner
MSC SEASHORE
06.2023 - 02.2024
- Company Overview: Luxury cruise line
- Cleaning of public areas
- Embarkation and disembarkation of guest luggage
- Participating in safety drills
- Standby for hand luggage operations helping the guests especially French and Hindi speaking guests
- Guiding and helping guests to their comfort around the ship especially French and Hindi speakers
- Working in the hand luggage area in the Port of Call of Marseille to help guest in French
- Luxury cruise line
Hotel Cleaner
MSC DIVINA
04.2022 - 11.2022
- Company Overview: Luxury cruise line
- Deep cleaning of public areas
- Communicating with English, French and Hindi speaking guests around the ship
- Luggage duties on embarkation and disembarkation
- Gangway duties on Ocean Cay Port of Call
- Participating in Safety Drill
Bellboy
CONSTANCE PRINCE MAURICE
02.2022 - 05.2022
- Company Overview: 7 luxury hotel
- Welcoming guest with a smile
- Providing to them the information about the Resort for example where is the Restaurant, Pool, Spa, Reception, and their opening time
- Providing information how to book excursions and give details about the places they can visit in Mauritius
- Guiding the guest to the correct department and correct places
- Proving assistance for escorting the guest to the rooms
- Delivering of messages, bills statement and letters to guest rooms
- Delivering of luggage’s to guest room
- Driving of club car to pick up guest
- Organizing transfers and taxi for guest
- Providing wheelchair assistance within the resort
- Communicating with guest in English and French
- Teamwork
- Communicating with other department like Housekeeping for Housekeeping request or Restaurant booking
- Working under little supervision
- 7 luxury hotel
Assistant Shop Manager
SOCOTA PHOENICIA LTD
11.2019 - 02.2022
- Company Overview: Woolworth
- Ensuring employees are trained in safe practices and that equipment is maintained
- Welcoming clients and greeting with enthusiasm
- Communicating with guest in English, French and Hindi
- Managing schedules, overseeing inventory, and ensuring safety and cleanliness standards are met
- Handling customer inquiries and complaints
- Developing and implementing store policies and procedures
- Performance monitoring: Monitoring store performance and suggesting strategies for improvement
- Staff Management: Training, evaluating and coaching employees
- Accurately receive and check-in merchandise from ports
- Assigned employees to specific duties
- Assist manager in monthly inventory
- Displaying items always
- Meeting the company target and above
- Taking payments cash, cards, and check (including balancing of cash register)
- Approving of goods quality and quantity control
- Woolworth
Receptionist
SEASENSE BOUTIQUE HOTEL & SPA
03.2017 - 07.2019
- Company Overview: 5-star hotel
- Welcoming guests, check in of guests, group check in, filling out registration form, photocopies/scanning of passports and guest voucher, updating guest information on system and attachments, keeping guest folios up to date, take payments for room charges, making new room key
- Working with reservation department, checking the type of booking agency or direct booking, checking, and updating pre-payments, proformas, no shows, cancellations, and routing, sorting out dockets of check-out guest, prepare and update the arrival control sheet for the next day
- Opening service request on Fidelio
- Takes guest complaints such as maintenance issues or plumbing issues and provide a prompt resolution by apologizing first to the guest and assure them the concern department will fix it soon. Inform the maintenance coordinator about the same
- Follow up with the guest if the issue was fixed and if they are happy with the resolution
- Compensate the guest whenever required
- Perform cabin change on the system
- Help guest track lost luggage’s by the airlines
- Responsible for check-out, take payments in cash or debit/credit card for extras or room charges, performing cash advance, checking of guest invoices, sending invoices to guest room, foreign currency exchange, balancing the cash drawer, passing information for check-out rooms to housekeeping department, handing over payments receipts and foreign currencies to night auditor, sorting and filling of guest bills, prepare and update the departure control sheet for the next day and update the departure's letters
- Answering internal and external phone calls
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills
- Handled sensitive information with discretion while maintaining strict confidentiality standards
- Maintained confidentiality of information regarding clients and company
- Fast-paced environment
- Assisted with planning office events and meetings for smooth execution
- System used Fidelio
- 5-star hotel
Education
National Certificate in Front Desk Operations - Front Desk
Sir Gaëtan Duval Hotel School In Mauritius
Mauritius03-2017
SCHOOL CERTIFICATE - ENGLISH, FRENCH, MATHEMATICS, ACCOUNTS, COMPUTING, ADDITIONAL MATHEMATICS, DESIGN AND COMMUNICATION, PHYSICS
PHOENIX STATE SECONDARY SCHOOL
Mauritius12.2013
Skills
- Problem solving
- Patience
- Time management
- Teamwork
- Listening Skills
- Computer literacy
- Adaptability to new software
- Customer Orientated
- Sales experience
- Willingness to learn
- Ability to mix with others
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Certification
MICROSOFT, EXCEL, AND WORD CERTIFICATE, English, French, Hindi
Personal Information
- Date of Birth: 11/06/97
- Gender: MALE
Languages
English
Full Professional
French
Full Professional
Hindi
Professional Working
Timeline
Hotel Cleaner
MSC MERAVIGLIA
06.2024 - Current
Hotel Cleaner
MSC SEASHORE
06.2023 - 02.2024
Hotel Cleaner
MSC DIVINA
04.2022 - 11.2022
Bellboy
CONSTANCE PRINCE MAURICE
02.2022 - 05.2022
Assistant Shop Manager
SOCOTA PHOENICIA LTD
11.2019 - 02.2022
Receptionist
SEASENSE BOUTIQUE HOTEL & SPA
03.2017 - 07.2019
National Certificate in Front Desk Operations - Front Desk
Sir Gaëtan Duval Hotel School In Mauritius
SCHOOL CERTIFICATE - ENGLISH, FRENCH, MATHEMATICS, ACCOUNTS, COMPUTING, ADDITIONAL MATHEMATICS, DESIGN AND COMMUNICATION, PHYSICS
PHOENIX STATE SECONDARY SCHOOL