Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jaydev Caroo

Vacoas

Summary

Dynamic sales leader with proven success at Socota Phoenicia Ltd, enhancing customer engagement and increasing sales revenue through strategic training and relationship building. Skilled in sales strategy development and employee motivation, I foster high-performing teams that excel in achieving goals and driving brand awareness. Bilingual communicator adept at cross-functional collaboration.

Guest services professional known for maintaining high standards and achieving results. Proven track record in enhancing guest experiences and resolving concerns. Reliable team collaborator who adapts well to changing needs, showcasing strong interpersonal and communication skills.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Sales Associate Supervisor

Socota Phoenicia Ltd
11.2019 - 02.2022
  • Supervised daily sales operations, ensuring team adherence to company policies and procedures.
  • Trained new associates on product knowledge, customer service techniques, and operational processes.
  • Monitored inventory levels, coordinating with management to reorder stock as needed.
  • Analyzed sales data to identify trends, adjusting strategies to improve customer engagement.
  • Resolved customer inquiries and complaints promptly, enhancing overall satisfaction and loyalty.
  • Implemented visual merchandising standards, improving store presentation and appeal.
  • Conducted regular performance evaluations for staff, providing constructive feedback for improvement.
  • Collaborated with marketing team on promotional campaigns to drive foot traffic and sales growth.
  • Assisted in the creation of visually appealing product displays that showcased merchandise effectively, driving increased sales interest from customers.
  • Enhanced customer satisfaction through attentive service, product knowledge, and prompt issue resolution.
  • Spearheaded special events within the store such as promotional launches or holiday festivities that engaged both employees and clientele alike.
  • Collaborated with other supervisors to share best practices and implement improvements across departments.
  • Conducted regular inventory audits to maintain accurate stock levels and minimize shrinkage due to theft or damage.
  • Coordinated staff training sessions on new products or promotions to ensure all team members were well-informed about current offerings.
  • Created a positive work environment with clear communication, team building activities, and consistent recognition of achievements.
  • Increased sales revenue by developing and implementing effective sales strategies for the team.
  • Organized weekly meetings with fellow supervisors for open discussions on areas needing improvement within the store environment.
  • Developed strong relationships with vendors to ensure timely delivery of merchandise and negotiate favorable pricing terms.
  • Provided regular feedback on staff performance through evaluations and coaching sessions, promoting continuous professional development.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Attended industry events and conventions to expain sales opportunities.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.

Guest Service Representative

Seasense Boutique Hotel & Spa
03.2017 - 06.2019
  • Provided exceptional customer service by addressing guest inquiries and resolving issues promptly.
  • Managed check-in and check-out processes to ensure smooth guest experiences.
  • Assisted in coordinating room bookings, facilitating efficient occupancy management.
  • Contributed to maintaining hotel's high standards through regular inspections and quality assurance checks.
  • Implemented feedback collection processes to enhance guest satisfaction and service delivery.
  • Collaborated with team members to streamline operations and improve service efficiency.
  • Utilized property management systems to track reservations and manage billing effectively.
  • Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
  • Assisted in emergency situations as required while adhering strictly to safety protocols.
  • Provided personalized recommendations for local attractions, dining options, and transportation services based on guest preferences.
  • Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
  • Implemented upselling strategies during check-in process to maximize revenue opportunities without compromising guest satisfaction levels.
  • Participated in weekly team meetings to discuss service enhancements and resolve operational issues.
  • Collaborated with marketing team to promote special offers and packages, driving occupancy rates.
  • Assisted in planning and executing events at hotel, leading to memorable experiences for attendees.
  • Fostered positive atmosphere, greeting guests warmly upon arrival.
  • Facilitated loyalty program that incentivized repeat visits and positive reviews.
  • Maintained accurate and up-to-date records of guest information.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
  • Maintained high level of professionalism and discretion when dealing with guests.

Education

GCE O Level - Engineering Physics & IT

Phoenix State Secondary School
Phoenix
11.2013

Skills

  • Sales strategy development
  • Brand awareness
  • Strong leadership
  • Sales processes
  • Sales team training
  • Verbal and written communication
  • Relationship building
  • Goals and performance
  • Sales operation

  • Customer service
  • Computer skills
  • Guest accommodations
  • Detail-oriented
  • Guest relations
  • Issue resolution
  • Financial transactions

Certification

Computing Certificates

Languages

French
Full Professional
Hindi
Professional Working
Italian
Elementary

Timeline

Sales Associate Supervisor

Socota Phoenicia Ltd
11.2019 - 02.2022

Guest Service Representative

Seasense Boutique Hotel & Spa
03.2017 - 06.2019

GCE O Level - Engineering Physics & IT

Phoenix State Secondary School

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