Jaydin Benson
Clementon,NJ
Summary
I am a Network Technician. I am skilled in troubleshooting and maintaining network infrastructure. I am also experienced in installing and configuring network equipment, as well as optimizing network performance. I am committed to providing reliable and efficient network solutions to meet the needs of my clients and their organizations.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Network Technician 1
Wi-Fi Integrators for Innovation
08.2023 - Current
- Responsible for installation, administration, and testing of network servers, operating system software, hubs, routers, switches, Access Points
- Cabling
- Complete all hard and complex Move, Add Change (MAC) requests within the defined service levels
- Provide hardware break-fix services for network infrastructure
- Handling Decom Processes and Data Center Surveying for new Installs
- Power and uninterruptable power supply (UPS) restoral
- Pull, terminate, dress, label, and test CAT5E and CAT6 cabling
- Experience with installing and troubleshooting Fiber Optic Cabling
- SM and MM
- Establishing and maintaining IT and digital communication infrastructure, including wireless or LAN networks
- Network Monitoring using software such as Airwave and Netstat
- Maintain cabling, equipment, and devices in IDF/MDF closets and server rooms
- Configuration, installation, testing, and maintenance of local and wide area computer wired and wireless networks
- Familiar with Putty Terminal software
- Handling Port Consolidation for Avaya/Cisco switches, while adding VLANs for Aps
- Configuration of switches- 5650, 4850,5520
- IP conversions.
Help Desk Analyst
PCS Inc.
04.2023 - 08.2023
- Installing software and setting up computer workspaces, as well as solving technical issues that arise on a day-to-day basis
- Respond to help desk tickets entered through the company’s ticketing system
- Install, maintain and configure end-user hardware and software, including PCs, printers, networked copiers and scanners
- Imaging of PCs and prepare them for deployment
- Monitor and manage ESXi hosts and VMs
- Also, Server Management duties
- Check computer hardware to ensure functionality
- Ensure security and privacy of networks and computer systems
- Training of Interns.
IT Help Desk Analyst
American Water
09.2022 - 07.2023
- Provide tier 1 Technical assistance and support for new computer networks, software, and hardware-related questions and difficulties
- Troubleshooting hardware, software or network problems
- Serves as the first point of contact for customers
- Escalate unresolved queries to the next level of support
- Perform remote troubleshooting using Software like Bomgar and Kaseya and Goto Assist
- Follow up with customers, provide feedback and see problems through to FCR
- Provides excellent customer service skills.
Refrigeration Technician
Greyco INC.
08.2020 - 12.2021
- Commercial Refrigeration Service and HVAC
- Servicing of Under Counter Freezers, and Coolers
- Walk in boxes, Rack systems and various self – contained units
- RTUS
- Knowledge of BAS Controls Monitoring systems, installing user interface devices like Dixell and Danfoss Controllers, Programming based on parameter specs sheets to ensure system operation is up to par.
Refrigeration Technician
Remco Inc.
02.2019 - 02.2020
- Commercial Refrigeration Service and HVAC
- Servicing of Under Counter Freezers, and Coolers
- Walk in boxes, Rack systems and various self – contained units
- RTUS
- Knowledge of BAS Controls Monitoring systems, installing user interface devices like Dixell and Danfoss Controllers, Programming based on parameter specs sheets to ensure system operation is up to par.
Field Service Technician
The ICEE Company
05.2017 - 02.2019
- Service FCB Units
- Refrigeration Service.
Crew Member
McDonald's
07.2007 - 07.2013
- Provided excellent customer service to patrons in busy fast-food restaurant
- Assist assembly line cooks and food preparation crew during peak hours
- Responsible for maintaining clean, safe and hazard-free work business environment
- Conduct daily food safety inspections.
Education
Diploma - (HVAC/R)
Orleans Technical College
12.2015
Diploma -
Winslow Township High School
12.2009
Skills
- Office 365 Suite
- Windows OS- 7,8,10,11
- Network Monitoring( Solarwinds, Kaseya)
- Technical Support
- Bomgar
- Network configuration
- Wireless Networking
- SAP
- Active Directory
- Perspective
- Control-M
- Citrix
- ConnectWise, Mysupport Hub
- Operating System Knowledge
- Network Performance Tuning
- Hardware Installation
- Computer Skills
Certification
EPA Type III
Timeline
Network Technician 1
Wi-Fi Integrators for Innovation
08.2023 - Current
Help Desk Analyst
PCS Inc.
04.2023 - 08.2023
IT Help Desk Analyst
American Water
09.2022 - 07.2023
Refrigeration Technician
Greyco INC.
08.2020 - 12.2021
Refrigeration Technician
Remco Inc.
02.2019 - 02.2020
Field Service Technician
The ICEE Company
05.2017 - 02.2019
Crew Member
McDonald's
07.2007 - 07.2013
Diploma - (HVAC/R)
Orleans Technical College
Diploma -
Winslow Township High School
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