JAYDIS HERNANDEZ
Miami,FL
Summary
To acquire and share knowledge and skills with a company where success is the result of everyday performance. Fast learner, highly motivated, and consistently strive to overcome challenging tasks. Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Excellent communications skills and empathetic nature.
Overview
17
17
years of professional experience
Work History
Patient Access Scheduler 1
Baptist Health
10.2022 - Current
- Responsible for scheduling approximately 40 patient appointments per day for centralize diagnostic imaging
- Validate patients demographic and insurance information
- Register patients and logging data into Cerner and Sorian
- Collaborate with multiple departments to ensure patient accommodation are met via emails and phone calls
- Cross-trained on multiple workflows such as Miami Cancer Institute(MCI), Inbound, and Fax Services
- Duties and responsibilities included best in class customer service, providing professional, compassionate and friendly service to patients, employees and physicians.
Program Scheduler Admission
Vitas Healthcare
04.2022 - 10.2022
- Providing concierge level of customer service
- Offering and confirming same day appointment as close as possible to the request of Patient/Patient Care Giver to ensure timely admission
- Being able to communicate tactfully while multitasking and possessing strong initiative
- Notifying admission staff of all scheduled appointments
- Processing new referrals that arrive directly to the program and assisting Admission Coordinators with Spanish speaking referrals
- Responsible for communications using various applications such as VX, Well Sky, Skype, Teams, and Outlook
- Other responsibilities included documenting information to support data integrity in Vitas computer application while working on various assignments simultaneously and phones to assure complete coverage for admissions goals
- Additional responsibility for referrals needing F2F visits, confirming with other Hospice providers whether patient was active with their service or not.
Patient Care Secretary
Vitas Healthcare
08.2021 - 04.2022
- Managed a high volume of incoming calls from patients, families, and other medical professionals with professionalism and empathy.
- Taking care of daily schedule for all team members
- Organized medical supplies inventory, restocking as needed to ensure consistent availability for healthcare team use.
- Maintained current and accurate medical records for patients.
- Increased efficiency in document management by scanning, filing, and organizing critical paperwork according to established protocols.
- Kept a calm and professional demeanor in high-stress situations, providing reassurance to patients and their families during difficult times.
- Assisting team manager with weekly team meetings.
Infection Preventionist
Ponce Plaza Nursing and Rehab Center
03.2021 - 08.2021
- Responsible for weekly COVID testing of staff members, new admissions and residents that show any covid related symptoms
- Keep track of test results in our data base
- I also assist the nurse with COVID vaccination and capturing information in Florida shot
- Daily rounds every morning and afternoon to ensure that everything is in order for the isolation rooms, and monitoring those employees are following standard and transmission-based precautions to prevent spread of infections
- Giving in-service education for individual departments and new hires, such as hand hygiene cleaning, disinfection, and use of isolation/barrier precautions when indicated
- Correct donning and doffing of PPE.
Staffing Coordinator
Ponce Plaza Nursing and Rehab Center
06.2020 - 02.2021
- Responsible for planning, organizing, and scheduling work shift for Nursing Department
- Calculate staffing based on adjusted daily census
- Addressed and resolved general payroll-related inquiries
- Coordinated employment offers with management and extended offers to be selected candidates
- Assisted applicants to complete applications and participated in the interviews process
- Communicated routine and critical staffing and scheduling challenges and demands to DON, ADON and charge nurse
- Responsible for setting up orientation days for new clinical staff and overseeing the completion and competency of it
- Created and submitted reports for bonuses given to staff to upper management for approval
- Responsible for setting up companions for patient medical appointments outside of facility
- Job duties also included maintaining accurate and up to date contact information for Nursing department
- Daily review of punch details reports for each licensed staff, supervisors, certified nursing assistants and restorative aides
- Communicated employee time-off request, sick calls, vacations, shifts change, with Director of Nursing and Assistant Director of Nursing.
Certified Nurse Assistant
Home Care Unlimited Inc.
01.2016 - 04.2020
- Hands-on experience caring for patients and assisting them with daily activities including, bathing, dressing and grooming and helping with meals
- Stay with patients and keep them entertained.
Assistant Project manager
Action Translations Services, LLC
02.2013 - 08.2015
- Managing the entire life cycle of all projects
- Coordinating all the project phases, translator's deadline, proofreader and quality
- Writing proposals by email, phone and in person
- Assisting the project manager with monthly billing
- Handle incoming calls from customers and new clients
- Building and maintaining customers' relationships to generate and repeat business
- Welcome clients and assist them
- Translating and editing small projects.
Receptionist/ Administrative Assistant
FJ Turbine Power Inc.
08.2011 - 11.2012
- Directing incoming, and interoffice calls
- Relay and route verbal and written messages
- Clerical duties such as, filing invoices and purchase orders
- Enter time sheet data into computer System (QuickAviation)
- Placing orders of office supply and maintaining inventory.
Receptionist Switchboard Operator
KLX Aerospace Solutions formerly BE Aerospace Consumables Management
10.2007 - 03.2011
- Switch board operator
- Answer incoming calls, greeting callers, providing information, transferring calls and taking messages
- Distributing incoming mail
- Sorting Incoming and Outgoing mail
- Welcoming visitors.
Receptionist (Temp)
Kendall Kia
03.2007 - 09.2007
- Answering the phone
- Greeting costumers and directing them to sales personnel
- Receiving payments by check, cash, credit/ debit cards
- Making receipts of purchase for costumers.
Education
Home Health Aide Training/ Certified Nurse Assistant -
Healing Hands Institute
Miami, FL08.2016
Bachelors of Arts in Business Administration -
Keiser University
Miami, FL11.2011
Skills
- Salesforce
- Cerner RevCycle system EHR
- Cerner Soarian
- Nursing Home Infection Preventionist Training Course Certification
- Microsoft 365
- Adobe Acrobat Reader
- SDL Trados Studio 2014 Translation Software
Tel
(305)-318-5551
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Patient Access Scheduler 1
Baptist Health
10.2022 - Current
Program Scheduler Admission
Vitas Healthcare
04.2022 - 10.2022
Patient Care Secretary
Vitas Healthcare
08.2021 - 04.2022
Infection Preventionist
Ponce Plaza Nursing and Rehab Center
03.2021 - 08.2021
Staffing Coordinator
Ponce Plaza Nursing and Rehab Center
06.2020 - 02.2021
Certified Nurse Assistant
Home Care Unlimited Inc.
01.2016 - 04.2020
Assistant Project manager
Action Translations Services, LLC
02.2013 - 08.2015
Receptionist/ Administrative Assistant
FJ Turbine Power Inc.
08.2011 - 11.2012
Receptionist Switchboard Operator
KLX Aerospace Solutions formerly BE Aerospace Consumables Management
10.2007 - 03.2011
Receptionist (Temp)
Kendall Kia
03.2007 - 09.2007
Home Health Aide Training/ Certified Nurse Assistant -
Healing Hands Institute
Bachelors of Arts in Business Administration -
Keiser University