Jaydon Gonzales

• Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
• Providing exceptional customer service by assisting shoppers with product selection, answering queries, and resolving issues to ensure a positive shopping experience
• Collaborated with team members to achieve sales goals and meet store targets
• Organized regular community events to enhance local community engagement, strengthen a sense of belonging, and create valuable networking opportunities
• Monitored 3 KPIs to ensure alignment with goals
• Proactively addressed and resolved tenant complaints and inquiries, ensuring high levels of satisfaction and positive relationships
• Streamlined operations by cultivating clear communication with clients, maintaining meticulous records, managing budgets effectively, and collaborating seamlessly across teams to drive efficiency
• Established strategic partnerships with relevant organizations, expanding the reach of the community and generating new opportunities for collaboration
• Performed regular store maintenance tasks, such as cleaning and organizing fitting rooms, to enhance the customer experience and improve store presentation

• Managed front desk operations, including greeting and checking in members, handling membership inquiries, and providing exceptional customer service to enhance member satisfaction
• Supervised and trained front desk staff
• Processed memberships, renewals, and cancellations, and managed billing and account issues
• Resolved member concerns and complaints
• Monitored facility cleanliness and safety, performing routine checks and ensuring that equipment and amenities were well-maintained
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
• Trained new staff on correct procedures, compliance requirements, and performance strategies
• Kept accounts in balance and ran daily reports to verify totals
• Streamlined check-in and check-out processes for a smoother guest experience.
• Managed team schedules, ensuring adequate staffing levels for optimal front desk operations
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
• Established strong rapport with returning guests while building new connections with first-time visitors
• Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed guests upon arrival

Starting with OrangeTheory Fitness in Texas as a Sales Associate:

• Enhanced member engagement by implementing targeted fitness challenges that drove consistent participation in gym activities
• Contributed to maintaining a clean and organized fitness facility, ensuring a welcoming environment for members
• Informed members about upcoming fitness classes, workshops, and seminars aligned with their interests and goals
• Maintained accurate records of member attendance and participation data using gym management software systems
• Supported group fitness instructors by setting up necessary equipment and ensuring smooth class transitions
• Assisted with administrative tasks such as updating membership information or processing payments as needed

Transitioned into the role of Studio Manager:

• Optimized front desk operations to enhance efficiency and improve customer service
• Established a positive work environment, fostering collaboration among staff members to improve productivity and creativity
• Coordinated daily studio operations, including scheduling, staff management and customer service
• Ensured the organization upheld an open-door policy, encouraging employees to freely share ideas and provide feedback
• Pleasantly greeted customers and asked open-ended questions to better determine needs
• Expanded the studio''s client base by proactively seeking out new business opportunities through networking events or industry conferences
• Coordinated scheduling and logistics for studio bookings to maximize utilization
• Improved financial efficiency by analyzing budgetary data and identifying areas for cost reduction

• Utilized sales techniques and strategies to build customer relationships and close sales, resulting in an increase in sales
• Increased sales revenue by developing and implementing effective sales strategies
• Handled customer relations issues, enabling quick resolution, and client satisfaction
• Efficiently processed new shipments, ensuring timely inventory updates and smooth stock integration
• Led a team of associates to ensure efficient task completion while prioritizing exceptional customer service and satisfaction

• Created a team culture of collaboration, respect, and accountability that resulted in a improvement in team cohesion
• Quickly resolved any issues that arose during the washing process, ensuring efficiency and quality
• Utilized all machinery and tools safely and responsibly, ensuring compliance with safety standards and minimizing risk
• Demonstrated excellent customer service skills, resulting in an increase in customer loyalty
• Monitored KPIs to track progress toward goals and identify opportunities for improvement to drive performance