Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jaydyn Harris

Fort Worth,TX

Summary

Motivated employee with a strong work ethic, adaptability, and exceptional interpersonal skills. Skilled at working independently, mastering new skills quickly, and thriving in fast-paced environments. Excels under pressure, delivering high-quality work efficiently. Dedicated professional with a proactive attitude, effective communication skills, and a keen desire to contribute to a dynamic team and support organizational goals.

Overview

7
7
years of professional experience

Work History

Packer

Alcon Manufacturing
05.2025 - Current
  • Maintained a clean and organized work environment, promoting safety and productivity.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
  • Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
  • Ensured timely completion of orders through effective time management and multitasking skills.
  • Enhanced packing efficiency by implementing proper techniques and ensuring correct product placement.
  • Improved team collaboration through effective communication and coordination with coworkers.
  • Inspected items to identify discrepancies and damages and reported to supervisor.

Customer Service Representative

VIMO Get Insured
09.2024 - 04.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Exceeded performance metrics consistently

Medication Aide

Civitas Senior Living
08.2023 - 07.2024
  • Observed patients for adverse reactions to medications or treatments.
  • Provided education on safe medication practices for family members and caregivers
  • Demonstrated a commitment to customer service by responding promptly and courteously to requests from patients, visitors, physicians and other members of the healthcare team

  • Ordered drug supplies from pharmacy as needed for patient care needs.
  • Ensured that all controlled substances are appropriately secured at all times according to state regulations.
  • Administered oral medications to patients in accordance with doctor's orders.
  • Attended continuing education classes related to medication administration topics.
  • Maintained accurate medication records for each patient.
  • Performed routine inventory control checks of drugs stored in unit drug boxes or carts.
  • Assisted patients with activities of daily living such as bathing, dressing and grooming.
  • Monitored patient vital signs such as temperature, pulse rate and blood pressure.
  • Adhered strictly to established policies, procedures and protocols related to medication administration.
  • Communicated effectively with physicians, pharmacists and other healthcare professionals regarding medication administration issues.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
  • Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Planned optimal meals based on established nutritional plans.
  • Interacted with patients through games and fun activities to boost mood and improve overall memory.
  • Encouraged residents to participate in leisure activities according to their abilities.
  • Participated in special events such as birthday celebrations, holiday parties.
  • Ensured that all participants were aware of potential risks associated with certain activities.
  • Collaborated with team members to ensure that all programs were successful and enjoyable for all involved.
  • Provided emotional support when necessary during recreational activities.
  • Monitored safety and cleanliness during activities.
  • Assisted in the development of activity plans for residents on a weekly basis.
  • Respected cultural diversity when interacting with individuals from different backgrounds.
  • Facilitated group activities such as bingo, arts and crafts, cooking classes.

Call Center Representative

Walmart
02.2022 - 06.2023
  • Handle high call volume
  • Maintained records of customer interactions, transactions, comments and complaints.
  • Assisted customers with navigating the company's website to locate desired information or items for purchase.
  • Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
  • Identified opportunities to improve policies and procedures related to customer service operations.
  • Monitored call queues in order to prioritize incoming calls by urgency or importance level.
  • Stayed current on relevant product and service offerings as well as competitor pricing models.
  • Attended regular training sessions on updates and changes within the industry or organization.
  • Utilized knowledge base to answer inquiries from customers quickly and effectively.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Analyzed data collected during each call in order to identify trends in customer feedback.
  • Maintained accurate records of customer interactions for future reference.
  • Navigated through computer systems to review information and respond appropriately to callers.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Participated in monthly huddles with team members in order to discuss common goals and objectives

The grand view at Chisholm trail

Civitas Senior Living
06.2021 - 08.2021
  • Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
  • Prepared meals according to dietary requirements and assisted with feeding when necessary.
  • Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
  • Ensured compliance with all applicable laws, regulations and standards governing home health care services.
  • Monitored vital signs, including blood pressure, temperature and pulse rate.
  • Administered prescribed medications on a timely basis following care plan instructions.
  • Participated in team meetings regarding client progress or concerns raised by family members.
  • Accompanied clients to social events such as movies or plays.
  • Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
  • Respected the rights of each individual client while maintaining confidentiality of all personal information.
  • Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
  • Provided emotional support to clients during difficult times.
  • Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.

Picker/Packer

Michaels
08.2020 - 04.2021
  • Inspected merchandise for damages or defects prior to packaging it up for shipping out.
  • Stored inventory in designated locations within the warehouse facility based on size, type.
  • Completed daily reports of work completed accurately at end of shift.
  • Labeled, sorted, and organized packages for efficient delivery.
  • Reported any damaged items immediately to supervisors so they could be replaced quickly.
  • Maintained a clean and organized work area throughout the shift.
  • Organized goods in an orderly fashion on shelves or racks within the warehouse facility.
  • Used appropriate personal protective gear when handling hazardous materials.
  • Operated equipment such as shrink wrappers, box sealers, and tape machines.
  • Assembled boxes and cartons according to customer specifications.
  • Utilized hand-held scanners to scan barcodes and enter data into the system.
  • Followed safety regulations while working with hazardous materials such as chemicals or flammable liquids.
  • Confirmed items picked for orders by keying codes into system.
  • Marked and labeled containers with accurate shipping information to prevent delays.
  • Fulfilled orders quickly to accomplish challenging daily objectives.
  • Packaged fragile items with protective padding to prevent damages during shipments.
  • Weighed and measured products and materials to meet regulatory requirements.
  • Picked up heavy objects using proper lifting techniques to avoid personal injuries.
  • Worked additional hours and shifts to meet tight deadlines during peak periods.

Wal-Mart Associate

Walmart
06.2020 - 07.2020
  • Assisted customers with selecting items and answering questions about products.
  • Provided customer service support for inquiries, complaints, and returns.
  • Handled incoming calls from customers regarding orders or other inquiries.
  • Built relationships with customers by providing friendly customer service.
  • Processed payments using point-of-sale systems.
  • Performed cash register functions accurately and efficiently.
  • Stocked shelves with merchandise and ensured product displays were neat and orderly.
  • Operated equipment such as scanners and scales correctly during checkout process.
  • Collaborated with other departments to ensure successful product launches.
  • Conducted inventory checks to ensure accuracy of shelf stock.
  • Helped customers locate items within the store using the inventory system.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Ticketed, arranged and displayed merchandise to promote sales.

Taco Bell Manager

SOUTHERN MULTIFOODS, INC
01.2019 - 06.2020
  • Food prep, crew member training, order taking, handling cash
  • Provided leadership during times of organizational change or crisis situations.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Established processes to ensure efficient workflow throughout the organization.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Led a team of XX employees, ensuring high productivity and excellent customer service.
  • Monitored staff performance and addressed issues.

Education

High school diploma -

Everman High School
Fort Worth, TX
06.2020

Skills

  • Professional phone communication
  • Client support
  • Cold Calling
  • Typing
  • Communication Skills
  • Computer Operation
  • Office Administration
  • Attention to Detail
  • Administering Medications
  • Records Management
  • Problem-Solving
  • Team Coordination
  • Data Collection
  • Call Management
  • Product Knowledge
  • Creative Planning
  • Relationship Building
  • Documentation skills
  • Adaptability and Flexibility
  • Computer Proficiency

Timeline

Packer

Alcon Manufacturing
05.2025 - Current

Customer Service Representative

VIMO Get Insured
09.2024 - 04.2025

Medication Aide

Civitas Senior Living
08.2023 - 07.2024

Call Center Representative

Walmart
02.2022 - 06.2023

The grand view at Chisholm trail

Civitas Senior Living
06.2021 - 08.2021

Picker/Packer

Michaels
08.2020 - 04.2021

Wal-Mart Associate

Walmart
06.2020 - 07.2020

Taco Bell Manager

SOUTHERN MULTIFOODS, INC
01.2019 - 06.2020

High school diploma -

Everman High School

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