Jaydyn Palmer
Dubuque
Summary
Dynamic Venue Manager with a proven track record at Eastbank Event Center, excelling in event planning and guest relations. Leveraged strong communication and personnel management skills to enhance customer satisfaction and streamline operations, resulting in improved feedback and increased event success. Committed to fostering relationships and driving team performance.
Overview
3
3
years of professional experience
Work History
Venue Manager
Eastbank Event Center
08.2024 - Current
- Enhanced customer satisfaction with excellent communication, problem-solving skills, and timely resolution of issues.
- Managed staff scheduling for current day of events. .
- Evaluated customer feedback on a regular basis to identify areas for improvement within venue operations.
- Supervised events from start to finish using effective crowd control methods.
Wait Staff Member
Zeppelins Bar & Grill
03.2023 - Current
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Assisted in training new waitstaff members, fostering a team-oriented work environment.
- Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
- Displayed extensive knowledge of menu offerings and ingredients, allowing for informed recommendations to diners with dietary restrictions or preferences.
Assistant Manager
Buff City Soap
03.2022 - 03.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Increased sales through effective merchandising strategies and targeted promotions.
Education
Bachelor of Arts - Business Administration
Coe College
Cedar Rapids, IA05-2023
Skills
- Writing and verbal communication
- Personnel management
- Relationship building
- Event promotion
- Vendor management
- Event planning and management
- Guest relations
Timeline
Venue Manager
Eastbank Event Center
08.2024 - Current
Wait Staff Member
Zeppelins Bar & Grill
03.2023 - Current
Assistant Manager
Buff City Soap
03.2022 - 03.2023
Bachelor of Arts - Business Administration
Coe College
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