Salesforce Administration
TechForward Inc
05.2022 - 07.2022
Jaye Cherenfant
Trainer And Program Coordinator
Severn,MD
Summary
Proactive and motivated individual with more than 15 years working as a Trainer, Manager, Program Coordinator, and Director of Operations for non-profit and for profit organizations and companies. Highly communicative and experienced in problem solving, critical thinking, training and development. Strengths in strategic planning, efficiency, and team building. Pays conscientious attention to critical details and big-picture needs.
Education
BA - Broadcast Journalism, Public Relations
University of Maine
09.2000 - 05.2004
Skills
Proficient in Adobe Premiere, Adobe Photoshop, Front End Wordpress Development
Working Knowledge of HTML, Adobe Illustrator, and Final Cut Pro
Interpersonal Communication and Public Speaking
Problem Solving and Conflict Resolution Skills
Leadership, Coaching and mentoring
Training and Development of Teams and Individuals
Overview
18
18
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Operations Agent
Southwest Airlines
Baltimore, MD
06.2017 - 01.2021
- Calculate weight and balance of aircraft to ensure aircraft was safe to fly
- Communicated with Pilots, Air Traffic Control, Ramp Agents, Fuelers, Customer Service agents, and passengers
- Problem solved and made quick decisions for day to day flights and ground operations
- Send flight data to FLIFO. Held US Customs Clearance
- Maintained safety of flight operations as a Ground Security Coordinator
- Understood FAA, TSA and airport regulations and verified compliance.
- Monitored safety-sensitive zones and enforced security measures throughout ground operations.
- Collaborated with maintenance crews and air traffic control to resolve problems and facilitate seamless operations.
- Maintained flight and events logs, aircrew flying records and flight operations records of incoming and outgoing flights.
- Oversaw fueling, cargo management and departure of aircraft at busy BWI International Airport with over 200 daily departures and arrivals.
Entrepreneur
Naturally Dope LLC
01.2016 - Current
- Designed and taught gardening, urban farming, youth gardening, seed preservation, and plant medicine courses
- Create and design paper and digital garden planners
- Design websites, packaging, and logos for small businesses
- Created and built hydroponic gardening systems for use in small gardens and indoor farming
- Garden bed design & construction
- Create graphic designs and video advertisements of merchandise, apparel, and marketing materials
- Market local events and initiatives to audiences
- Maintain social media business pages.
Campus Coordinator/Coach
Impact Movement and Cru
06.2004 - 05.2014
- Trained and assisted over 100 college students in leadership development on more than 25 different campuses and 2 international campuses by teaching proper budgeting, tracking lead-generation content, and fundraising for non-profit
Facilitated, directed, and assisted in community service initiatives in the US and South Africa
Employed creative approaches to engaging with new and existing audiences
Taught students how to successfully create, market, and sell merchandise to peers for fundraising
Produced demand-generation content for campus organizations
Created websites, designed, and produced email campaigns, promoted organizations via social media.
Video Editor
Cru
01.2009 - 01.2010
- Create videos using Final Cut Pro and Adobe After Effects for marketing materials for over 50,000 students to promote and advertise international and domestic summer trips and opportunities.
Operations Project Director
Impact Movement
01.2008 - 01.2009
- Managed and budgeted over $50,000 for international trips to Cape Town, South Africa
Helped students fundraise over $2500 each
Handled logistics for housing, lodging, travel, and food for 5-week international trips
Organized and maintained project database.
Generated over $30,000 in revenue for organization
Timeline
Salesforce Administration
TechForward Inc
05.2022 - 07.2022
Operations Agent
Southwest Airlines
06.2017 - 01.2021
Entrepreneur
Naturally Dope LLC
01.2016 - Current
Video Editor
Cru
01.2009 - 01.2010
Operations Project Director
Impact Movement
01.2008 - 01.2009
Campus Coordinator/Coach
Impact Movement and Cru
06.2004 - 05.2014
BA - Broadcast Journalism, Public Relations
University of Maine
09.2000 - 05.2004