Summary
Overview
Work History
Education
Skills
Certified Yoga Teacher
Timeline
Generic

January Cheri

Los Angeles,CA

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

14
14
years of professional experience

Work History

General Manager

DDG Enterprises
02.2024 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Formulated policies and procedures to streamline operations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
  • Optimized supply chain logistics, ensuring timely delivery of products and significantly reducing transportation costs.
  • Enhanced team collaboration and communication by introducing new project management tool, leading to more efficient project completions.
  • Cultivated strategic partnerships with industry leaders, enhancing brand credibility and access to new customer segments.
  • Spearheaded development of new market strategy, significantly enhancing brand recognition and customer base with innovative advertising campaigns.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
  • Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
  • Assisted in recruiting, hiring and training of team members.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Executive Senior Branch Manager

Sixt
12.2019 - 02.2024
  • Cultivated focus on customer service and satisfaction with well-trained, empowered team.
  • Anticipated, resolved and prevented operating difficulties through successful policies.
  • Developed business plans covering use of materials, equipment safety and employee management.
  • Built strong team through proactive recruitment and hiring strategies.
  • Obtained appropriate permits for various uses of different locations.
  • Negotiated contracts and fees for using locations.
  • Controlled location operational expenses and maintained budgets through balance of profit promotion and cost control.
  • Scheduled set building and equipment delivery for locations.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Coordinated driver dispatch to accomplish daily transportation requirements.
  • Reduced worker accidents by implementing improved safety standards and monitoring procedures.
  • Created and enforced detailed organization processes to increase quality and service standards.
  • Promoted brand at industry events and through ongoing networking efforts.
  • Prospected for leads to build pipeline and convert to sales opportunities.
  • Created new revenue streams and recruited talented staff for branch offices.
  • Assessed employee performance and developed improvement plans.
  • Complied with regulatory guidelines and requirements.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.

Assistant General Manager

Courtyard By Marriott Hotel
03.2018 - 12.2019
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Resolved problems promptly to elevate customer approval.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
  • Developed and implemented policies and procedures to improve customer service and satisfaction.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Collaborated with other departments to establish productive and timely completion of projects.
  • Negotiated contracts with vendors to acquire competitive prices and quality products.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Purchased adequate quantities of food, beverages, equipment, and supplies.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Oversaw food preparation and monitored safety protocols.


  • Stayed up-to-date on California laws and licensing requirements to complete accurate and efficient reviews.

Varies Leadership Roles

Marriott Hotels
02.2011 - 03.2018
  • Monitored guest feedback, using to improve service and departmental operations.
  • Oversaw regulated greeting and internal processing of guests upon arrival.
  • Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
  • Coached and developed associates to improve soft skills and recovery techniques.
  • Developed and implemented strategies to uphold safety and security of guests.
  • Surveyed guests to check for areas in need of improvement.
  • Conducted regular training sessions for staff to keep up to date with customer service practices.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Defined clear targets and objectives and communicated to other team members.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Researched and corrected customer concerns to promote company loyalty.
  • Controlled resources and utilized assets to achieve qualitative and quantitative targets.

Education

Bachelor of Arts - Business

A.I.U
Los Angeles, CA

Skills

  • Organizational Strengths
  • Project Management
  • Business Correspondence
  • Customer Relationship Management
  • Quality Control
  • Staff Management
  • Financial Accueman
  • Brand Management
  • Business Operations Expertise
  • Food Service Background
  • Conflict Resolution Techniques

Certified Yoga Teacher

With many years in a corporate enviorment, I understand the mental demands that being in high impacting enviorments can have. In my spare time I practice Yoga and teach others the benefits of incorporating Yoga into your daily life. I'm also mental health advocate.

Timeline

General Manager

DDG Enterprises
02.2024 - Current

Executive Senior Branch Manager

Sixt
12.2019 - 02.2024

Assistant General Manager

Courtyard By Marriott Hotel
03.2018 - 12.2019

Varies Leadership Roles

Marriott Hotels
02.2011 - 03.2018

Bachelor of Arts - Business

A.I.U

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January Cheri