Jaye Taylor

During my tenure as a Program Support Assistant, I was recognized for excellence in customer service, teamwork, and willingness to go above and beyond for veterans and coworkers. I personally assisted multiple Vet Centers and created a Microsoft Teams group for PSAs across the country to collaborate with each other to better serve our veterans. I excel in the following duties:

• Conduct acquisition planning and perform credible cost estimates, utilizing industry and military services through programs such as GSAAdvantage.gov, AbilityOne, and CDW-G.
• Brief cost estimate results to the Vet Center Director, both orally and in writing, and combine estimates using formats that facilitate the selection of optimal system architectures.
• Perform cost risk analysis for each estimate, complete purchases through SAM.gov verified vendors, and process required forms in accordance with policies, utilizing the VISTA purchase order system.
• Collaborate with the Vet Center Director on formulating the annual budget, mid-year budget review, and the projection of remaining fiscal year funds, which are prepared using the past year's purchase log and budget object codes, ensuring the highest quality of the cost estimates and analyses.
• As the assigned cardholder for the Government Purchase Card program, update and maintain all purchases, donations, in-kind donations, and training expenditures in a Fiscal/Purchase log.
• Coordinate all Vet Center-assigned automotive operations, including tracking and maintaining all documentation pertaining to vehicle maintenance.
• Working in a team environment and cross-collaborating with the Vet Center Director and VOPS to plan and manage events, including creating and disseminating marketing materials to active veteran clients and the community, developing a formal agenda, managing all logistical items, scheduling VA and community partners, and preparing information for participants.
• Create and maintain the Vet Center brochures, pamphlets, handouts, and staff business cards, utilizing Microsoft Office Suite.
• Create correspondence, presentations, spreadsheets, develop tracking systems, and communicate with others using Microsoft Office Suite.
• Review and respond to all correspondence or inquiries received via telephone, email, and regular mail in a timely manner, ensuring all correspondence has proper grammar, spelling, and is error-free.
• Control the tracking of suspense items, and various deadlines for reports.
• Follow Records Management Program requirements for the Vet Center, ensuring compliance with established procedures.
• Maintain office supplies and materials used within the Vet Center for day-to-day operations, track supply levels utilizing timeliness, accuracy, adequacy, and consistency of assumptions, data, and documentation, completeness, appropriateness of methods used, and usefulness of cost analysis products.
• Serve as the primary timekeeper and be responsible for the bi-weekly time and leave records, utilizing HR programs GovTA and VATAS.
• Received and distributed mail, letters and packages.
• Organized and coordinated meetings, conferences, presentations and other events.
• Coordinated with team members to ensure timely completion of tasks.
• Maintained a positive working relationship with fellow staff, management, clients, and stakeholders.
• Maintained filing systems for records related to programs being supported, ensuring all personal information remains secure.
• Processed invoices, payments, travel reimbursements and other financial documents.
• Assisted with set up for social events and food deliveries.

Led an effective team serving the mission of this internationally recognized, elite golf course that is home to the largest driving range in the country. It has been ranked the #1 course in Florida, and the #2 course in the United States.

• Monitor and assess inventory to ensure adequate stock, keeping in mind the timing and scale of upcoming events, which ranged from daily restaurant capacity (275 seats) to several thousand visitors for PGA Demo Day.
• Purchase or procure restaurant goods from vendors through the electronic purchase order system within the allotted monthly budget.
• Manage and lead a staff of 16, including daily tag-ups, communicating the day’s events, weekly scheduling, and organizing and conducting quarterly staff meetings.
• Ensured that all liquor laws are observed while serving alcoholic beverages.
• Inspect the industrial equipment for malfunctions, and record, communicate to management, and schedule repairs; ensure repairs are completed.
• Ensured continual compliance with OSHA standards and regulations, which include safety protocols, proper storage of chemicals, and overall cleanliness.
• Conduct multiple training classes for the staff to achieve ServSafe Certification (food handling, storage, and preparation safety protocols).
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Effectively communicate with guests to prevent and solve issues, as well as facilitate staff interpersonal conflict resolution.
• Interface with customers on a daily basis to include greeting, answering questions, satisfying needs and requests, and ensuring their experience met and exceeded OCN customer care expectations.
• Disperse special event gratuities within the payroll software, and maintain a 100% cash drawer reconciliation rate.
• Kept business financial transactions highly accurate by closely monitoring transactions and securely handling cash.
• Developed and implemented strategies to enhance team performance, improve processes and boost results.

Effectively managed the day-to-day operations of this design-build residential remodeling contractor. Voted Naples, Florida’s best residential remodeler for 10 years in a row.

• Effectively managed the day-to-day operations of this design-build residential remodeling contractor.
• Actively managed budgets for ongoing projects that ranged from $75,000 to $1 million.
• Received, reviewed, scrutinized, and reconciled subcontractor financial invoices for work completed and goods purchased against the contract; if incorrect, they were returned for reprocessing (accounts payable).
• Invoiced the clients per the terms of their contract, and created and submitted contractual scope of work change orders (accounts receivable).
• Scheduled product selection appointments, and acted as a liaison between clients and vendors during the design process.
• Facilitated negotiations with vendors to guarantee optimal quoted prices for all product selections.
• Aggregated data and submitted required documentation to secure permits from county or city
• Communicated efficiently and effectively to the project managers and subcontractors to guarantee that all personnel were aware of scope changes.
• Established a new procedure to centralize information that all involved personnel could access, including dates of client decisions, drawings of product placement, property item descriptions, subcontractor’s order of operations, and city/county inspection dates. The new procedure resulted in fewer on-site mistakes, saving Turnkey the cost of rework, and increasing client satisfaction.
• Produced SOPs to document workplace procedures and optimize productivity through standardization.
• Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
• Addressed customer concerns with suitable solutions.
• Established effective relationships with vendors to negotiate pricing and secure materials needed for production.