Jayesh Kumar

• · Strategically plan and manage logistics, warehouse, transportation and customer services
• · Direct, optimize and coordinate full order cycle
• · Liaise and negotiate with suppliers, manufacturers, retailers and consumers
• · Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency
• · Arrange warehouse, catalog goods, plan routes and process shipments
• · Resolve any arising problems or complaints
• · Supervise, coach and train warehouse workforce
• · Meet cost, productivity, accuracy and timeliness targets
• · Maintain metrics and analyze data to assess performance and implement improvements
• · Comply with laws, regulations and ISO requirements
• Kept corporate departments and customers updated on critical shipments

· Engages in superior customer service by making information readily available

· Schedules appointments and meetings as necessary,

· Makes product knowledge readily available to self and other sales people through various resources

· Attending all the enquiries by email on timely manner

· Attending telephone enquires & walk-in customers .

· Arrange to do the pre move survey for Personal effects,

· General cargos & Project cargos.

· Negotiation with different shipping lines / airlines & getting lower rate.

· Keeping the rate from different shipping lines / airlines in a folder for responding to each enquiry quickly.

· Quotation follow up.

· After rate confirmation collecting relevant docs from customer / shipping line or airline selection / container

· release & passing over the file to operation department.

· Instruction to warehouse for packing/loading/collection &arranging transportation.

· Site visit & supervising the packing / loading for Personaleffects and General cargo when required.

· Following up with transport/clearance until completing the export/ import procedure.

· Export documentation & B/L instruction to shipping .

· Invoicing job & collecting the payment.

· Pre alert to customer.

· Closing the file.

· Attending the Tenders and prepare the rates and

· submitting.

· Prepare contract rates and arrange to sign agreement with the Embassies.

• Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
• Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
• Managed bar and wait staff and directed hiring program.
• Responded to customer complaints, addressing concerns, and distress with amicable interactions.
• Maintained highest standards for beverage quality and service.
• Resolved customer complaints involving food or beverage quality and service.

· Mainly responsible for the customer service,

· make reservation for VIP customers

· In charge for the table arrangements & Amenities.

· Taking Food & Beverage orders from Customers.

· Supervising the service .

· Attending customer complaint

· Taking periodic inventory and prepare report .

• Degree Awarded