Jayesh Solanki
Duty Manager
Doha,Doha
Summary
- Guest-oriented hotel manager offering more than10 years of experience in hospitality and tourism industries. Self-starter providing valuable service to clients and tourists. Successful management background at reputable hotels and resorts.
- Helpful professional with drive to provide remarkable guest service. Outgoing personality with dedicated problem-solving and understanding of importance of corporate branding. Excellent team leader consistently achieving and exceeding corporate goals for revenue generation and capacity.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Duty Manager
The Living Adventure Qatar Global Sport Event Managed by Accor
Doha
2022.07 - Current
- Handling all Front Desk and guest booking functions.
- Responsible for Handover and decommissioning.
- Managed over 20 Receptionist per shift and all managed 5 Property.
- Responsible for the proper Key handling and room allocation.
- Providing Front Office Manager and Site Operation Manager with a summary of activities and operations during the shift by preparing a daily written logbook.
- Ensuring guests' satisfaction by resolving and taking appropriate actions on all guests’ complaints.
- Maintaining property’s level of cleanliness and sanitation (hygiene) in accordance with company standards by conducting inspections and taking appropriate action.
- Providing friendly and courteous service to guests and respond promptly to all requests in our scope of work.
- Resolving guests’ complaints & requests and liaises with the concerned departments.
- Understand and abide by all safety rules, emergency procedures, and fire prevention regulations.
- Ensuring procedures for safety and security of guest belongings (e.g., lockers, left luggage etc.) are efficiently followed
- Initiated plans to improve Guest relations, quality standards and service efficiency
Duty Manager
Hawthorn suites by wyndham Dwarka
Dwarka
2021.02 - 2022.03
- Conduct daily briefings on VIP movements and group movements for the next day.
- Scanning of VIP arrivals one day prior and making reports accordingly.
- Initiated plans to improve Guest relations, quality standards and service efficiency.
- Responded to Guest concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct and attendance reliability
- Formulated procedures to use in event of accidents, fires or other emergencies
- Developed schedules for up to 5 employees per shift
- Trained employees in essential job functions
- Reduced workflow inconsistencies by recruiting and hiring capable staff members
- Used industry expertise, guest service skills and analytical nature to resolve guest concerns and promote loyalty.
Team Leader Front Office
Tune Hotel, Ahmedabad
Ahmedabad
2015.01 - 2019.12
- Assisted guests by displaying knowledge of hotel property, local attractions and hours of operation of hotel outlets and services
- Drove sales and maximized revenue by up-selling rooms and amenities
- Processed check-ins and check-outs, created reservations and processed special requests
- Motivated staff by setting goals, providing ongoing feedback and rewarding and recognizing employees
- Inventoried and ordered office supplies to maintain availability of products
- Sorted, opened and routed mail and deliveries to meet business requirements
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization
- Monitored office supplies by checking inventory and placing orders
- Welcomed patrons and immediately offered assistance by asking open-ended questions
- Actively listened to guest, handled concerns quickly and escalated major issues to supervisor
Guest Service Executive
Tune Hotels
Ahmadabad
2012.12 - 2015.01
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction
- Coached and developed associates to improve soft skills and recovery techniques
- Surveyed guests to check for areas in need of improvement
- Restructured lines of communication with housekeeping to make sure guests were satisfied with timeliness and quality of housekeeping services
- Remained available 9 to 10hours daily to respond to guest needs, complaints or inquiries
- Consistently offered personalized recommendations for guest activities based on detailed conversations with guest upon arrival
- Arranged for transportation to and from airport, train station and events for visitors
- Supported local sports teams, museums, restaurants and other tourist-oriented spots by promoting events to hotel guests
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy
Front Office Executive
Hotel Nami Residency
Ahmedabad
2011.12 - 2012.11
- Responsible for taking check-in and check-out
- Resolved problems, improved operations and provided exceptional service.
- Conducted research, gathered information from multiple sources and presented results.
- Exceeded goals through effective task prioritization and great work ethic
- Worked flexible hours across night, weekend and holiday shifts
- Worked with guests to understand needs and provide excellent service
- Increased guest satisfaction by resolving issues
- Improved operations through consistent hard work and dedication
- Managed team of employees, overseeing hiring, training and professional growth of employees
Education
High School Diploma -
Vivekanand Institute of Hotel &Tourism Management
Rajkot 2009.08 - 2010.08
HSC -
Gujarat Board
Ahmedabad 2004.01 - 2005.01
GED -
Gujarat Board
2002.01 - 2003.01
Skills
Operational Oversight
Written and oral communication
Staff scheduling
New employee training
Staff Management
Training and Development
Service management
Timeline
Duty Manager
The Living Adventure Qatar Global Sport Event Managed by Accor
2022.07 - Current
Duty Manager
Hawthorn suites by wyndham Dwarka
2021.02 - 2022.03
Team Leader Front Office
Tune Hotel, Ahmedabad
2015.01 - 2019.12
Guest Service Executive
Tune Hotels
2012.12 - 2015.01
Front Office Executive
Hotel Nami Residency
2011.12 - 2012.11
High School Diploma -
Vivekanand Institute of Hotel &Tourism Management
2009.08 - 2010.08
HSC -
Gujarat Board
2004.01 - 2005.01
GED -
Gujarat Board
2002.01 - 2003.01