Jayesh Solanki
Duty Manager
Doha,Doha
Summary
- Guest-oriented hotel manager offering more than10 years of experience in hospitality and tourism industries. Self-starter providing valuable service to clients and tourists. Successful management background at reputable hotels and resorts.
- Helpful professional with drive to provide remarkable guest service. Outgoing personality with dedicated problem-solving and understanding of importance of corporate branding. Excellent team leader consistently achieving and exceeding corporate goals for revenue generation and capacity.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Duty Manager
The Living Adventure Qatar Global Sport Event Managed by Accor
Doha
07.2022 - Current
- Handling all Front Desk and guest booking functions.
- Responsible for Handover and decommissioning.
- Managed over 20 Receptionist per shift and all managed 5 Property.
- Responsible for the proper Key handling and room allocation.
- Providing Front Office Manager and Site Operation Manager with a summary of activities and operations during the shift by preparing a daily written logbook.
- Ensuring guests' satisfaction by resolving and taking appropriate actions on all guests’ complaints.
- Maintaining property’s level of cleanliness and sanitation (hygiene) in accordance with company standards by conducting inspections and taking appropriate action.
- Providing friendly and courteous service to guests and respond promptly to all requests in our scope of work.
- Resolving guests’ complaints & requests and liaises with the concerned departments.
- Understand and abide by all safety rules, emergency procedures, and fire prevention regulations.
- Ensuring procedures for safety and security of guest belongings (e.g., lockers, left luggage etc.) are efficiently followed
- Initiated plans to improve Guest relations, quality standards and service efficiency
Duty Manager
Hawthorn suites by wyndham Dwarka
Dwarka
02.2021 - 03.2022
- Conduct daily briefings on VIP movements and group movements for the next day.
- Scanning of VIP arrivals one day prior and making reports accordingly.
- Initiated plans to improve Guest relations, quality standards and service efficiency.
- Responded to Guest concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct and attendance reliability
- Formulated procedures to use in event of accidents, fires or other emergencies
- Developed schedules for up to 5 employees per shift
- Trained employees in essential job functions
- Reduced workflow inconsistencies by recruiting and hiring capable staff members
- Used industry expertise, guest service skills and analytical nature to resolve guest concerns and promote loyalty.
Team Leader Front Office
Tune Hotel, Ahmedabad
Ahmedabad
01.2015 - 12.2019
- Assisted guests by displaying knowledge of hotel property, local attractions and hours of operation of hotel outlets and services
- Drove sales and maximized revenue by up-selling rooms and amenities
- Processed check-ins and check-outs, created reservations and processed special requests
- Motivated staff by setting goals, providing ongoing feedback and rewarding and recognizing employees
- Inventoried and ordered office supplies to maintain availability of products
- Sorted, opened and routed mail and deliveries to meet business requirements
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization
- Monitored office supplies by checking inventory and placing orders
- Welcomed patrons and immediately offered assistance by asking open-ended questions
- Actively listened to guest, handled concerns quickly and escalated major issues to supervisor
Guest Service Executive
Tune Hotels
Ahmadabad
12.2012 - 01.2015
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction
- Coached and developed associates to improve soft skills and recovery techniques
- Surveyed guests to check for areas in need of improvement
- Restructured lines of communication with housekeeping to make sure guests were satisfied with timeliness and quality of housekeeping services
- Remained available 9 to 10hours daily to respond to guest needs, complaints or inquiries
- Consistently offered personalized recommendations for guest activities based on detailed conversations with guest upon arrival
- Arranged for transportation to and from airport, train station and events for visitors
- Supported local sports teams, museums, restaurants and other tourist-oriented spots by promoting events to hotel guests
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy
Front Office Executive
Hotel Nami Residency
Ahmedabad
12.2011 - 11.2012
- Responsible for taking check-in and check-out
- Resolved problems, improved operations and provided exceptional service.
- Conducted research, gathered information from multiple sources and presented results.
- Exceeded goals through effective task prioritization and great work ethic
- Worked flexible hours across night, weekend and holiday shifts
- Worked with guests to understand needs and provide excellent service
- Increased guest satisfaction by resolving issues
- Improved operations through consistent hard work and dedication
- Managed team of employees, overseeing hiring, training and professional growth of employees
Education
High School Diploma -
Vivekanand Institute of Hotel &Tourism Management
Rajkot 08.2009 - 08.2010
HSC -
Gujarat Board
Ahmedabad 01.2004 - 01.2005
GED -
Gujarat Board
01.2002 - 01.2003
Skills
Operational Oversight
Timeline
Duty Manager
The Living Adventure Qatar Global Sport Event Managed by Accor
07.2022 - Current
Duty Manager
Hawthorn suites by wyndham Dwarka
02.2021 - 03.2022
Team Leader Front Office
Tune Hotel, Ahmedabad
01.2015 - 12.2019
Guest Service Executive
Tune Hotels
12.2012 - 01.2015
Front Office Executive
Hotel Nami Residency
12.2011 - 11.2012
High School Diploma -
Vivekanand Institute of Hotel &Tourism Management
08.2009 - 08.2010
HSC -
Gujarat Board
01.2004 - 01.2005
GED -
Gujarat Board
01.2002 - 01.2003
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