Jayesha Guice
Shreveport,LA
Summary
Highly-skilled phlebotomist with 3 years of experience in healthcare settings. Provides compassionate and professional care. Proficient in collecting blood specimens and processing for further analysis. Dependable Phlebotomist effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work. Veteran Phlebotomist with proven track record of excellence working in clinic and mobile settings. Expert in all aspects of venipuncture with success in working with difficult or needle-adverse individuals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Phlebotomist
Willis Knighton Hospital
2021.03 - Current
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Verified patients' identification for proper sample collection.
HR Director/Credentialing Coordinator
Community Healthcare Solutions
2018.01 - 2022.01
- Oversee recruitment, orientation required training, team member benefits, personnel records, compensation, information systems and performance development/evaluation programs.
- Managed employee relations issues with care and confidentiality, maintaining trust with staff members while resolving conflicts effectively.
- Optimized HR budget allocation by strategically reallocating resources based on department needs and priorities.
- Developed comprehensive onboarding programs for new hires, improving retention rates and overall satisfaction.
- Introduced innovative training programs that enhanced skillset among staff members and improved overall performance levels within the organization.
PHONE AGENT
TELEPERFORMANCE USA (HUMANA)
2015.01 - 2018.01
- Exercise retention efforts when appropriate
- Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Managed high call volumes during peak periods while maintaining a calm demeanor and professional attitude.
Cashier
Walmart Supercenter
2009.01 - 2015.01
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Monitored self-checkout systems and provided help in resolving complex problems.
Direct Service Worker
Holy Angels
2011.01 - 2014.01
- Worked with individuals with intellectual and developmental disabilities
Education
Certification in Medical Unit Coordinator -
BOSSIER PARISH COMMUNITY COLLEGE
01.2016
Certification in Phlebotomy-ASPT -
Southern University At Shreveport
Shreveport, LA12.2013
High School Diploma -
CAPTAIN SHREVE HIGHSCHOOL
01.2001
Skills
- Time Management
- Leadership experience
- Venipuncture
- Order of draw
- Patient Care
- Specimen handling
- Sample and specimen collection
- Butterfly needle technique
- Blood culture collection
- Medical terminology knowledge
- HIPAA
- Teamwork and Collaboration
- Finger Stick Method
Certification
Medical Unit Coordinator
References
Available on request
Timeline
Phlebotomist
Willis Knighton Hospital
2021.03 - Current
HR Director/Credentialing Coordinator
Community Healthcare Solutions
2018.01 - 2022.01
PHONE AGENT
TELEPERFORMANCE USA (HUMANA)
2015.01 - 2018.01
Direct Service Worker
Holy Angels
2011.01 - 2014.01
Cashier
Walmart Supercenter
2009.01 - 2015.01
Certification in Medical Unit Coordinator -
BOSSIER PARISH COMMUNITY COLLEGE
Certification in Phlebotomy-ASPT -
Southern University At Shreveport
High School Diploma -
CAPTAIN SHREVE HIGHSCHOOL
Medical Unit Coordinator
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