Jay Hardy O'Flynn IV
Maineville
Summary
Detail-oriented and direct, care worker who supports daily living activities and provides transportation to enhance client well-being. Extensive experience working with developmentally disabled clients, committed to promoting comfort with dignity and compassion. Dedicated mental health professional with a background in working with individuals suffering from substance abuse and behavioral disorders. Focus on client advocacy, prevention, and education to reduce the impacts and recurrence of serious issues. Collaborative and works well with multidisciplinary teams to create solid support networks for client needs. Compassionate case manager accustomed to treating diverse patient needs while managing dynamic conditions. Excellent clinical knowledge and judgment, combined with strong documentation and problem-solving abilities. Well-versed in managing emergent cases with poise.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Team Leader Manager
Meijer
03.2020 - 12.2023
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
Direct Support Professional
LADD, Inc.
03.2018 - 10.2019
- Responsible for the advocacy, care, and well-being of adult individuals with developmental disabilities in order to promote autonomy in the lives of each person served.
Counselor
Northern Kentucky Medical
03.2017 - 03.2018
- Manage caseloads for up to 30 opiate dependent patients who seek medically assisted treatment
- Utilize resources in case management; applying motivational interviewing, cognitive behavioral therapy and reflective listening in order to engage patients in treatment and assist them in the recovery process.
Primary Counselor & Case Manager
Transitions Inc.
08.2014 - 03.2017
- Responsibilities included advocating for and counseling clients with substance abuse related disorders
- Facilitated group sessions which guided clients in learning to cope with environmental stressors as well as substance abuse related concerns
- Helped clients to locate their needed resources.
Education
Bachelor of Arts in Psychology -
Northern Kentucky University
08.2015
Skills
- Cognitive Behavioral Therapy
- Client Confidentiality
- Case Documentation
- Intervention Planning
- Crisis Intervention
- Treatment Planning
- Behavioral Counseling
- Discharge Planning
- Client Advocacy
- Client Documentation
- Client Needs Assessment
- Substance Abuse Counseling
- Addictions Expert
- Assessment Skills
Certification
- Former TCADC & CDCA
Contact
Maineville, OH 45039
References
- References Available Upon Request
Timeline
Team Leader Manager
Meijer
03.2020 - 12.2023
Direct Support Professional
LADD, Inc.
03.2018 - 10.2019
Counselor
Northern Kentucky Medical
03.2017 - 03.2018
Primary Counselor & Case Manager
Transitions Inc.
08.2014 - 03.2017
Bachelor of Arts in Psychology -
Northern Kentucky University
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