JAYHELEN WILLIAMS
Cleveland,ohio
Summary
A hardworking and passionate job seeker with strong organizational skills eager to secure entry-level beginner position. Ready to help the team achieve company goals. Forward-thinking Assistant manager with proven history of leadership, planning and problem solving. Attentive assistant manager experience in guiding and motivating top-quality talent. Well-versed in assessing sales performance and managing staff performance against challenging expectations. Committed to consistently fostering superior customer service standards and communicating with tact and diplomacy.
Offering strong foundation in communication and interpersonal skills, with keen interest in developing within this field. Contributes quick learning ability and adaptability to new environments, with focus on cultural sensitivity and public relations.
Overview
3
3
years of professional experience
Work History
Assistant Store Manager
Platos's Closet
08.2024 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Assistant Manager
Softmoc Shoes
10.2023 - 06.2024
- Developed a system for tracking inventory and ordering supplies as needed.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Established processes for monitoring customer satisfaction levels.
- Supervised daily operations including scheduling shifts, assigning duties.
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Completed inventory audits to identify losses and project demand.
Sales Associate
AKIRA Bijora
01.2023 - 06.2023
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Handled customer complaints in a professional manner.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Tour Ambassador
Notre Dame College
- Greeted customers and clients to create a welcoming atmosphere.
- Promoted good customer relations and premier customer satisfaction by demonstrating a friendly demeanor and can-do attitude.
- Engaged guests in conversation to offer hospitality, aid in service recovery, and engender trust.
- Assisted team with operational policies and procedures to drive services.
- Liaised and worked collaboratively with colleagues and vendors to support the functionality of the workspace.
Education
Associate of Arts - Fashion Marketing
Cuyahoga Community College
Cleveland, OH05-2026
Bachelor of Science - Criminal Justice
Notre Dame College
Cleveland, Ohio05.2025
Highschool Diploma - English, Calculus, Psychology
Aiken New Tech High School
Skills
- Detail-Oriented
- Customer Service
- Needs Assessment
- Promotions and Advertising
- Problem Solving
- Program Planning
- Community Relationship Building
- Decision Making
- Verbal and Written Communication
- Task Delegation
- Sales monitoring
- Workload Management
- Orientating and training
- Employee engagement
Timeline
Assistant Store Manager
Platos's Closet
08.2024 - Current
Assistant Manager
Softmoc Shoes
10.2023 - 06.2024
Sales Associate
AKIRA Bijora
01.2023 - 06.2023
Tour Ambassador
Notre Dame College
Bachelor of Science - Criminal Justice
Notre Dame College
Highschool Diploma - English, Calculus, Psychology
Aiken New Tech High School
Associate of Arts - Fashion Marketing
Cuyahoga Community College
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