Dynamic professional with extensive experience in hospitality and food service. Proven expertise in time management and food safety protocols, ensuring efficient operations and exceptional guest satisfaction. Strong financial management skills aimed at improving hotel performance.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Night Auditor
Hampton Inn By Hilton
Pooler, Georgia
10.2024 - Current
Managed nightly financial audits and reconciliations for hotel operations.
Processed guest check-ins and check-outs efficiently during overnight shifts.
Coordinated with front desk staff to resolve guest inquiries and issues.
Performed detailed cash handling and record-keeping for all transactions.
Monitored security systems to ensure safety and compliance throughout the night.
Prepared daily financial reports for management review each morning.
Assisted in training new staff on hotel procedures and software systems.
Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
Resolved customer issues quickly while maintaining a high level of professionalism.
Processed guest check-outs, including payment processing and providing receipts.
Responded to customer inquiries regarding hotel services, reservations, directions.
Monitored hotel occupancy, rate availability, and special requests or needs of guests.
Prepared detailed audit reports at the end of each shift.
Documented wake-up requests and set up automatic calls in system.
Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
Front Desk Agent & Head Housekeeper at Hampton Inn By Hilton/ Holiday Inn ExpressFront Desk Agent & Head Housekeeper at Hampton Inn By Hilton/ Holiday Inn Express