Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Jayie Navors

Greenville,TX

Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

TruGreen
Remote, TX
06.2021 - 01.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.

Customer Servcie Representative

Alorica
Remote, TX
10.2019 - 05.2021
  • Located and corrected data entry errors and reported to management.
  • Verified accuracy of data before transcribing.
  • Sorted and processed incoming reports before putting data into processing software.
  • Managed workflow scheduling, data entry and accuracy verification for large data projects.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Front of House Manager

Frankies Diner
Terrell, TX
06.2016 - 09.2019
  • Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
  • Performed cash handling activities and secured nightly bank deposits.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Adhered to safe work practices, food safety regulations and corporate guidelines.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Handled complaints, settled disputes and resolved grievances to maintain customer satisfaction.
  • Controlled cash and credit receipts by adhering to cash handling and reconciliation procedures to comply with company policies and procedures.
  • Managed inventory through effectively ordering and stocking uniforms, linens, beverages and front of house supplies.
  • Initiated server side-work chart rotation to promote solidarity and standard of cleanliness.

Education

High School Diploma -

Princeton High School
Princeton, TX
05.2016

Skills

  • Upselling Products and Services
  • Customer Account Management
  • Issue and Complaint Resolution
  • Responding to Difficult Customers
  • Upbeat and Positive Personality
  • Efficient and Detail-Oriented
  • Call Documentation
  • Customer Data Confidentiality
  • Building Customer Trust and Loyalty
  • Calm and Professional Under Pressure
  • Customer Retention Strategies
  • Understanding Customer Needs

Timeline

Customer Service Representative

TruGreen
06.2021 - 01.2022

Customer Servcie Representative

Alorica
10.2019 - 05.2021

Front of House Manager

Frankies Diner
06.2016 - 09.2019

High School Diploma -

Princeton High School

Similar Profiles

CREATE PROFILE
Jayie Navors