Jayime Mathis
Columbus,MS
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
13
13
years of professional experience
Work History
Operations Manager
Insomnia Cookies
Starkville, MS
04.2024 - Current
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Coordinated cross-functional teams to ensure timely delivery of products and services.
- Developed key performance indicators to measure effectiveness of operational processes.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Developed and implemented operational procedures to ensure quality standards are met.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
General Manager
Rally's Checkers
Tupelo, MS
04.2020 - 11.2021
- Created effective business plans to focus strategic decisions on long-term objectives.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Prepared staff work schedules and assigned team members to specific duties.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Assistant Manager
Burger King
Columbus, MS
02.2019 - 11.2021
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Collaborated with management on developing strategic plans for achieving business goals.
- Developed a system for tracking inventory and ordering supplies as needed.
- Managed customer service inquiries and complaints in a timely manner.
Assistant General Manager
Wendy's International
Westpoint, MS
07.2011 - 10.2021
- Prepared weekly schedules for staff members based on their availability.
- Developed and implemented effective strategies to maximize sales and profits.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Education
Some College (No Degree) - Business Administration
SNHU
Manchester, NHSkills
- Performance monitoring
- Health and safety compliance
- Business Development
- Customer Retention
- Workflow Optimization
- Customer Service
- Policies and procedures implementation
- Business and Operations Management
Affiliations
- Discovering and absorbing new knowledge
- Traveling to new locations and establishing new relationships
- Attending Networking Events
Accomplishments
- Creating a New Role at Wendy's by applying my knowledge of problem solving skills and mixing it with my twelve plus years of management experience to improve work flow and customer satisfaction throughout stores in the company.
- Keeping a GPA of 3.6 or higher throughout my educational journey.
- Exceeding company standards at 3 major restaurants, receiving various awards for my accomplishments
Timeline
Operations Manager
Insomnia Cookies
04.2024 - Current
General Manager
Rally's Checkers
04.2020 - 11.2021
Assistant Manager
Burger King
02.2019 - 11.2021
Assistant General Manager
Wendy's International
07.2011 - 10.2021
Some College (No Degree) - Business Administration
SNHU