Jayita Mukherjee
East Amherst,NY
Summary
Experienced and dedicated professional with a multicultural background and a profound understanding
of diverse social norms.
I bring six years of expertise as a cashier and customer service representative in the retail sector
and as a business owner in the past. Known for my diligence, hardworking nature, and cooperative
attitude, I excel in delivering exceptional customer experiences and maintaining efficient operations.
My ability to navigate and respect various cultural contexts enhances my effectiveness in creating
inclusive and welcoming environments for all customers. Seeking opportunities to leverage my skills
and commitment to excellence in a dynamic work environment.
Overview
12
12
years of professional experience
Work History
Cashier and Customer Service
Wegmans Food Markets
East Amherst, NY
08.2021 - 05.2024
- Processed customer transactions efficiently and accurately
- Managed cash, credit, and debit card payments, ensuring proper handling and documentation
- Assisted with price checks, refunds, and exchanges, adhering to store policies
- Maintained a clean and organized checkout area, enhancing the overall shopping experience.
Self-Checkout Assistance
Wegmans Food Markets
East Amherst, NY
08.2021 - 05.2024
- Supervised self-checkout stations, providing guidance and support to customers
- Troubleshot and resolved issues with self-checkout machines, ensuring smooth operation
- Educated customers on the use of self-checkout systems, promoting efficient and independent shopping.
Customer Service
Wegmans Food Markets
East Amherst, NY
08.2021 - 05.2024
- Delivered exceptional customer service by greeting and assisting customers with inquiries and concerns
- Addressed customer complaints and provided effective solutions to enhance satisfaction
- Supported store promotions and loyalty programs, encouraging customer engagement and repeat business
- Collaborated with team members to ensure a cohesive and friendly store environment.
Sales Associate
Kohl's
Williamsville, NY
06.2019 - 01.2020
- Provided exceptional customer service by assisting customers in locating products and offering personalized shopping recommendations
- Maintained a well-organized and visually appealing sales floor by restocking merchandise and arranging displays
- Handled transactions at the register, including cash, credit, and debit payments, as well as returns and exchanges
- Collaborated with team members to ensure efficient store operations and a positive shopping experience for customers
- Stayed informed about current promotions, sales events, and product knowledge to better assist customers.
Small Business Owner
Self owned Food Business
上海市
03.2012 - 07.2016
- Owned and managed a small food business in Shanghai, China
- Demonstrated expertise in business operations, customer service, financial management, and marketing.
Education
Master of Arts - Geography
University of Burdwan
07.2002
Bachelor's degree - Geography
Hoogly Women's College
06.2000
High school diploma -
Suniti Academy
12.1997
Skills
- Customer service
- Cash management
- Cash handling
- Typing
- Communication skills
- Phone etiquette
- Cash register
- Basic math
- Retail sales
- Kitchen experience
- Business Management
- Experience with children
- Word processing
- Conflict management
Additional Information
I am dedicated to continuous improvement and professional development, having completed several in-house customer service training to enhance my skills. Fluent in English, Hindi, and Bengali, I am adept at effectively communicating with diverse clientele. I have received consistent positive feedback from customers for my exceptional problem-solving abilities and friendly demeanor. Outside of work, I volunteer regularly in community outreach programs, honing my interpersonal skills and fostering a spirit of service. My passion for delivering outstanding customer experiences drives me to exceed expectations and contribute positively to any team.
Languages
- English, Expert
- Hindi, Intermediate
- Bengali, Fluent
Timeline
Cashier and Customer Service
Wegmans Food Markets
08.2021 - 05.2024
Self-Checkout Assistance
Wegmans Food Markets
08.2021 - 05.2024
Customer Service
Wegmans Food Markets
08.2021 - 05.2024
Sales Associate
Kohl's
06.2019 - 01.2020
Small Business Owner
Self owned Food Business
03.2012 - 07.2016
Master of Arts - Geography
University of Burdwan
Bachelor's degree - Geography
Hoogly Women's College
High school diploma -
Suniti Academy