Jay (Javen) Nichols
Lubbock
Summary
Dedicated and results-driven professional with a strong background in customer service, adept at multitasking and effective time management. Committed to delivering exceptional experiences that leave a lasting impression on every customer. Proven ability to handle diverse challenges while maintaining a positive attitude and fostering a welcoming environment. Passionate about enhancing customer satisfaction and contributing to team success through proactive engagement and support.
Overview
10
10
years of professional experience
Work History
Sales and Repair Technician
DB Universal Robots
Lubbock, TX
09.2025 - 04.2026
- Diagnosed and repaired robotic systems to enhance operational efficiency.
- Conducted thorough inspections and maintenance of robotic equipment to ensure optimal performance.
- Engaged with international engineering teams to identify and implement necessary system upgrades and repairs.
- Trained new technicians on repair protocols and systems to improve team performance.
- Engaged with diverse manufacturers to foster partnerships and improve supply chain efficiency.
- Analyzed financial data and generated return on investment reports to inform potential clients about robotic system benefits.
Pharmacy Technician
Wal-Mart Pharmacy
Abilene, TX
08.2022 - 01.2025
- Assisted pharmacists in preparing medication and maintaining inventory levels daily.
- Processed prescription orders accurately, ensuring timely service for customers.
- Performed data entry for patient profiles and billing information into pharmacy software.
- Prepared medications by counting, pouring, labeling, and verifying doses efficiently.
- Resolved customer complaints promptly while upholding professionalism and service quality.
- Maintained cleanliness and organization in pharmacy workspace to enhance operational efficiency.
- Provided exceptional customer service by addressing inquiries and resolving issues effectively.
Textbook Dept TL/ Cashier
ACU Campus Bookstore/ Barnes and Nobles
Abilene, TX
01.2022 - 07.2022
- Mastered various systems for inventory, accounts, customer assistance, and store management.
- Collaborated within a team to enhance system usage and improve operational efficiency.
- Initiated tasks and communicated instructions effectively to boost overall productivity.
- Coordinated product order placements and facilitated product exchanges with other locations.
Landscaping and Home repair
Private employer
Arlington, Tx
06.2016 - 12.2021
- Deliver quality results on time extensive tasks in strenuous conditions.
- Adapt to perform required work with available resources and tools.
- Learn new skills quickly and develop ingenious solutions to unique scenarios.
Asset Protection Customer Specialist
Walmart
Kennedale, Tx
06.2020 - 08.2020
- Exhibited flexibility across various departments while managing time effectively.
- Assisted in investigative tasks, identifying financial discrepancies with precision.
- Performed critical repetitive tasks efficiently, adhering to schedules for timely delivery.
- Facilitated productive working relationships, motivating team members to adhere to directives.
- Demonstrated interpersonal skills to maintain a polite and helpful demeanor with customers.
- Utilized negotiation tactics to de-escalate conflicts and prevent issues proactively.
Education
Bachelors of Business Admin - Financial Management
Abilene Christian University
Abilene, Tx2022
Skills
- Microsoft Excel
- OMS fulfillment systems
- Connexus software proficiency
- Skilled in utilizing Texnet software
- Pudu robot service technician
- Time management
- Customer service
- Proficient in conflict management
- Analytical problem solving
- Effective communication
Portfolio Management
- Virtual Stock Exchange, 08/01/20, 12/01/20, Generated an 8.31 return on an initial investment of 100,000., Create reports on portfolio and stock performance and diversification., Demonstrate research capabilities in choosing successful stock options., Show understanding in ability to explain underperformance or high performance of individual stock options.
- STAR (Student Trading and Research), Managed a portfolio with $2 million in assets., Work with a diverse, cross discipline team of peers., Record reports and analysis for material sector stocks., Personally suggested companies which saw 300% increase in two months.
Timeline
Sales and Repair Technician
DB Universal Robots
09.2025 - 04.2026
Pharmacy Technician
Wal-Mart Pharmacy
08.2022 - 01.2025
Textbook Dept TL/ Cashier
ACU Campus Bookstore/ Barnes and Nobles
01.2022 - 07.2022
Asset Protection Customer Specialist
Walmart
06.2020 - 08.2020
Landscaping and Home repair
Private employer
06.2016 - 12.2021
Bachelors of Business Admin - Financial Management
Abilene Christian University