Jayka Pena

• Assists in exceeding service goals by minimizing Customer wait times and accurately and efficiently processing Customer transactions
• Educates and engages Customers in conversations regarding their current and future financial needs and educates Customers about Bank products and services
• Recognizes sales opportunities and cross-sells bank products by making quality referrals, meeting all assigned teller goals
• Validates transactions for system or operational changes to ensure operational integrity and compliance to all required regulations
• Examined checks for endorsements and to verify other information, such as dates, bank names, identification of persons receiving payments and legality of documents.
• Coordinated shipping and ordering of branch cash supply to sufficiently meet customer needs.
• Report Suspicious activity
• Provided guidance and support to team members in order to ensure smooth operation of the teller line.

- Coordinating and providing assistance while maintaining safety protocols, handling case assignments, drafting service plans, reviewing case progress, and closures.

-Advocating for the client’s needs through assistance programs such as SNAP, one-shot deals, and monitoring and coordinating the client's program applications and needed documentation.

-Recognizing clients' needs and maintaining their confidentiality.

-Communicated effectively with clients and stakeholders in multiple languages.

- Participate in case reviews, consulting with the team caring for the client, to
- evaluate the client’s needs and plan for continuing services.
- Provide supervision and guidance for residents during skills building
- activities.
- Update resident case notes on a daily basis.
- Meet with children or adults and come up with goals and a plan to help the
- child or adult
- Provides direct care to those with intellectual and developmental disabilitie

- Assisted individuals with daily living activities and personal care needs.