Jaykob Agustin
Milpitas,CA
Summary
Versatile and dedicated, excelled as a Dental Receptionist at Sethi Virdi DDS and Pacific Crest Dental, enhancing patient satisfaction through meticulous appointment scheduling and insurance verifications. Skilled in dental terminology and HIPAA compliance, demonstrated exceptional multitasking and team collaboration, significantly improving billing accuracy and patient trust. Experienced with managing patient appointments and front desk operations in dental settings. Utilizes exceptional communication skills to ensure patient satisfaction. Track record of maintaining organized records and providing efficient administrative support.
Overview
3
3
years of professional experience
Work History
Dental Receptionist
Pacific Crest Dental
08.2024 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
Dental Receptionist
Sethi Virdi DDS
05.2024 - 08.2024
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Enhanced patient satisfaction by efficiently managing appointment schedules and reducing waiting times.
Yard Maintenance Worker
DRYCO
08.2021 - 02.2023
- Collected and removed debris at job sites.
- Contributed to a safe work environment by adhering to company safety policies while operating machinery or handling chemicals.
- Checked equipment for safety and functionality before operating.
- Enhanced property appearance by performing regular yard maintenance tasks such as mowing, trimming, and edging.
- Exceptional at operating machines such as Forklift, Sweeper, Backhoe, etc.
- Transport material to jobsite. Such as rebar, wood, cement, etc.
Education
High School Diploma -
Milpitas High School
Milpitas, CA08.2018
Skills
- Phone and Email Etiquette
- Dental Terminology
- Excellent multitasking capability
- Appointment Scheduling
- Punctual and Reliable
- Patient Services
- HIPAA Compliance
- Data Entry
- Workplace Safety
- Power Tool Usage
- Hand-tool proficiency
- Team Collaboration
Timeline
Dental Receptionist
Pacific Crest Dental
08.2024 - Current
Dental Receptionist
Sethi Virdi DDS
05.2024 - 08.2024
Yard Maintenance Worker
DRYCO
08.2021 - 02.2023
High School Diploma -
Milpitas High School