Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jayla Taylor

Texarkana,TX

Summary

Friendly and solution-oriented customer service professional with experience in handling high call volumes, resolving issues efficiently and maintaining a positive brand image.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Kelly Services
03.2021 - 06.2025
  • -Managed 100+ calls per shift across billing and tech support.
  • -Resolved complaints and followed up to ensure customer satisfaction.
  • -Logged interactions and outcomes in CRM software.
  • -Maintained 95% customer satisfaction rate.

Administrative Assistant

Texas High School
10.2017 - 09.2020
  • Maintained office organization,digital records and schedules.
  • Assisted with data entry, filing and interdepartmental communication.
  • Handled email responses and supported administrative task.
  • Managed up to 10 calls daily

Call Center Representative

Maximus
09.2015 - 12.2017
  • Assisted over 40 customers daily with technical and billing related issues.
  • Maintained call quality and reduced average handle time.
  • Resolved technical issues via phone and Remote Desktop tools

Education

High School Diploma -

Premiere High School
Texarkana, TX
12-2017

Skills

    -Troubleshooting (Windows/macOS

    -Quality Assurance

    -Knowledge Base Management

    -Database Entry

    -Confidential Information Handling

    -Inbound/Outbound calls

    -Empathy and Patience

    -De-escalation techniques

Timeline

Customer Service Representative

Kelly Services
03.2021 - 06.2025

Administrative Assistant

Texas High School
10.2017 - 09.2020

Call Center Representative

Maximus
09.2015 - 12.2017

High School Diploma -

Premiere High School

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