Jayla Adams
Locust Grove,VA
Summary
Results-driven professional with extensive experience in program oversight, team leadership, and stakeholder coordination seeking an Assistant Program Manager position. Proven track record in managing daily operations, enhancing program quality, and implementing behavioral interventions. Skilled in supervising staff, developing strategic partnerships, and ensuring compliance with regulatory standards. Committed to improving program effectiveness and delivering exceptional support to meet organizational goals and client needs.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Access Associate Senior
UVA Health
01.2024 - Current
- Oversee and optimize patient registration by supervising the collection and verification of personal, insurance, and medical information, and managing financial counseling to improve patient experience and operational efficiency.
- Ensure compliance with healthcare regulations, privacy laws (e.g., HIPAA), and institutional policies by maintaining accurate patient records, conducting audits, and addressing compliance issues to meet legal and organizational standards.
- Coordinate with clinical and administrative staff to address patient needs, resolve any issues related to insurance coverage or service delivery, and ensure that all necessary documentation and approvals are in place. Ensured effective communication and problem-solving skills are essential to manage and resolve complex situations and enhance overall patient satisfaction.
Employment Consultant
Career Support Systems Inc.
01.2023 - 01.2024
- Lead the development and execution of client job placement and career development strategies, including team guidance on matching clients with job opportunities, improving resume and interview services, and ensuring effective career counseling to enhance client outcomes.
- Supervised and mentor employment consultants and staff by managing scheduling, conducting performance evaluations, and facilitating professional development, while fostering a collaborative environment and ensuring the team has the necessary skills and resources.
- Cultivated and manage relationships with employers, industry partners, and community organizations to create job opportunities and support services, acting as a liaison to address needs, negotiate placements, and strengthen partnerships.
Program Supervisor
Sevita Health
03.2022 - 01.2023
- Overseen the development and execution of program initiatives, ensuring they align with organizational goals and regulatory standards. This includes monitoring program performance, implementing improvements, and conducting regular audits to enhance service quality and effectiveness.
- Lead and managed a team of staff members, including recruitment, training, and performance evaluations. Ensured that staff are well-supported and equipped with the skills and resources needed to deliver high-quality care and support, fostering a collaborative and productive work environment.
- Acted as a key liaison between residents, families, healthcare professionals, and community organizations. Facilitated communication, address concerns, and coordinate with various stakeholders to ensure that program goals are met, and that resident needs and preferences are effectively represented and addressed.
Direct Support Professional III
Sevita Health
03.2021 - 03.2022
- Monitored and evaluated program effectiveness, implemented improvement plans, and addressing any issues to enhance the overall quality of care and service delivery.
- Managed staff schedules, conducting performance evaluations, providing training and professional development, and fostering a collaborative and supportive work environment to ensure effective program implementation.
- Facilitated communication, addressed concerns, and coordinated with various stakeholders to ensure that individual needs are met, program goals are achieved, and positive relationships are maintained.
Direct Support Professional II
Rappahannock Rapidan Community Services
04.2019 - 03.2021
- Provided comprehensive assistance with daily living activities, including personal hygiene, grooming, and mobility support for individuals with disabilities.
- Administered medications, monitor vital signs, and document any health changes to ensure the well-being of individuals. Coordinated medical appointments and follow-ups to manage health effectively and maintain accurate records of care provided.
- Implemented and reinforced behavioral intervention plans, utilizing crisis intervention techniques and positive reinforcement to manage challenging behaviors. Facilitated skill-building activities in areas such as cooking, cleaning, and financial management to enhance individuals' independence and support their personal development.
Education
Associate's - Business Administration And Management
Penn Foster
01.2026
High School Diploma -
Chancellor High School
Fredericksburg, VA05.2019
Skills
- Comprehensive Care Management
- Behavioral Intervention and Crisis Management
- Program Oversight and Quality Improvement
- Strategic Stakeholder Engagement
- Process Optimization and Compliance Management
- Team Leadership and Staff Development
- Compliance and Regulatory Management
- Microsoft Office
- HIPAA Compliance
- Organizational Skills
- Interpersonal Skills
- Analytical Thinking
Accomplishments
Promoted to Program Supervisor within one year due to exceptional performance in managing daily operations, improving program quality, and leading a team of Direct Support Professionals. Successfully implemented strategic initiatives that enhanced resident care, streamlined operational processes, and ensured compliance with regulatory standards, resulting in a notable increase in program effectiveness and resident satisfaction.
Certification
Bookkeeping Certification (In Progress)
Penn Foster
Expected Completion: January 2025
Timeline
Patient Access Associate Senior
UVA Health
01.2024 - Current
Employment Consultant
Career Support Systems Inc.
01.2023 - 01.2024
Program Supervisor
Sevita Health
03.2022 - 01.2023
Direct Support Professional III
Sevita Health
03.2021 - 03.2022
Direct Support Professional II
Rappahannock Rapidan Community Services
04.2019 - 03.2021
Associate's - Business Administration And Management
Penn Foster
High School Diploma -
Chancellor High School