Jayla Adams
Locust Grove,VA
Summary
Experienced healthcare professional with expertise in patient access, insurance verification, and regulatory compliance. Successfully cross-trained within six months across three clinics—two primary care and one specialty, as well as a same-day clinic—demonstrating adaptability and a strong ability to streamline patient intake processes. Skilled in managing patient registration, ensuring HIPAA compliance, and optimizing workflows to enhance operational efficiency. Strong leader with a focus on team development, customer service, and problem-solving to improve patient satisfaction and service delivery.
Overview
6
6
years of professional experience
Work History
Access Associate Senior
UVA Health Medical Center
01.2024 - Current
- Demonstrates exceptional customer service both for in-person and telephone activities.
- Schedules and coordinates appointments with the correct provider using all appropriate information.
- Demonstrates expected behaviors applicable to the Health System scheduling and registration system and unit policies procedures and guidelines.
- Performs verification functions.
- Performs visit document activities accurately and timely.
- Demonstrates engagement in the work team and goals of the unit.
Employment Consultant
Career Support Systems Inc.
01.2023 - 01.2024
- Developed and executed job placement strategies, guiding clients in resume development, job search techniques, and interview preparation to improve job outcomes.
- Managed a team of employment consultants, conducting performance evaluations, facilitating professional development, and ensuring high standards of client service and satisfaction.
- Cultivated relationships with employers and community partners to generate job opportunities and secure placements for clients. Acted as a liaison to resolve any concerns and ensure effective communication between employers, clients, and team members.
- Ensured accurate documentation of client records and job placements, maintaining compliance with organizational policies.
Program Supervisor
Sevita Health/ The Mentor Network
03.2022 - 01.2023
- Oversaw program initiatives, ensuring alignment with organizational goals, regulatory standards, and quality assurance through continuous monitoring and audits.
- Led and trained a team of support staff, facilitating recruitment, training, and performance evaluations to ensure delivery of high-quality care.
- Acted as a liaison between residents, families, healthcare professionals, and community organizations, ensuring that resident needs and program goals were effectively met.
- Identified areas for process improvements and implemented changes to enhance program efficiency and quality of service.
Direct Support Professional III
Sevita Health/ The Mentor Network
03.2021 - 03.2022
- upported daily living activities for individuals with disabilities, ensuring personal care, medication administration, and health monitoring were performed in compliance with care plans.
- Facilitated communication among clients, families, and healthcare teams to ensure the timely delivery of services and coordination of care.
- Managed staff schedules and provided training to ensure effective service delivery and adherence to healthcare regulations.
- Implemented and monitored behavioral intervention plans, including crisis management techniques to support client needs and promote independence.
Direct Support Professional II
Rappahannock Rapidan Community Services
04.2019 - 03.2021
- Provided assistance with daily living activities, including personal hygiene, mobility support, and medication administration to individuals with disabilities.
- Coordinated medical appointments and ensured accurate documentation of health changes to maintain consistent and high-quality care.
- Implemented behavioral interventions and crisis management techniques to support positive behavior and enhance client independence.
- Conducted skill-building activities in cooking, cleaning, and financial management, helping clients build independence and personal responsibility.
Education
Associate of Science - Allied Health
Piedmont Virginia Community College
Charlottesville, VAHigh School Diploma -
Chancellor High School
Fredericksburg, VA05-2019
Skills
- Patient Registration & Verification
- HIPAA Compliance & Healthcare Regulations
- Team Leadership & Staff Training
- Cross-functional Communication & Coordination
- Customer Service & Patient Satisfaction
- Process Optimization & Workflow Management
- Data Documentation & Record-Keeping
- Conflict Resolution & Problem-Solving
Accomplishments
- Quickly became cross-trained across three clinics (2 primary care, 1 specialty, and same-day clinic) within 6 months, demonstrating adaptability and versatility.
- Streamlined patient registration processes, cutting intake times by 15% and improving overall clinic efficiency.
- Ensured 100% HIPAA compliance through regular audits and careful documentation, maintaining secure patient records and reducing compliance risks.
- Implemented process improvements that reduced administrative bottlenecks and improved patient flow, increasing clinic productivity.
Timeline
Access Associate Senior
UVA Health Medical Center
01.2024 - Current
Employment Consultant
Career Support Systems Inc.
01.2023 - 01.2024
Program Supervisor
Sevita Health/ The Mentor Network
03.2022 - 01.2023
Direct Support Professional III
Sevita Health/ The Mentor Network
03.2021 - 03.2022
Direct Support Professional II
Rappahannock Rapidan Community Services
04.2019 - 03.2021
Associate of Science - Allied Health
Piedmont Virginia Community College
High School Diploma -
Chancellor High School
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