JAYLA WALKER
Kamuela,United States
Summary
An individual who is always finding ways to apply knowledge and passion to create an efficient work environment to reach the business goal. I am currently earning my MBA online in Business Management. With my on going education healthcare management, 5+ years of customer service, 4+ years of clerical work, and 3+ years of working in the healthcare industry, I am sure to excel as an HR assistant.
Overview
7
7
years of professional experience
Work History
Pre-Encounter Rep II
The Queens Health System
10.2023 - 03.2025
- Managed patient inquiries, ensuring clear communication and resolution of concerns.
- Facilitated scheduling for appointments, optimizing workflow and patient access.
- Collaborated with healthcare teams to coordinate patient care and follow-up services.
- Developed training materials for new representatives, enhancing onboarding effectiveness.
Medical Billing Clerk
Hamakua-Kohala Health Center
02.2023 - 07.2023
- Ensured patient accounts were in good standing and correct insurance was billed according to the patient's situation, and followed all billing policies and procedures, while addressing patient billing concerns.
Patient Registrar
Hamakua-Kohala Health Center
12.2021 - 02.2023
- Ensured patients received the information and attention they were seeking with excellent customer service. Scheduled patients accordingly while ensuring registration and insurance is complete.
Bank Teller
First Hawaiian Bank
07.2019 - 12.2021
- Provided excellent customer service to our members through proper cash handling and performing various account transactions. Ensured bank policies and procedures were followed and performed heavy clerical duties.
Sales Rep/Cashier
Quiksilver
05.2019 - 07.2019
- Created rapport with customers to ensure both the customer felt confident in their purchase and the store reached their daily sales goal.
Cashier/Kitchen Crew/Food Prep
Chick-Fil-A
03.2018 - 04.2019
- Provided quality and prompt service to customers in a fast-paced food environment. My efficient work ethic allowed me to provide service in many different positions such as cashier, food runner, food prep, and cook.
Education
High School -
Kamehameha Schools Hawaii
05.2017
Associates - undefined
Grand Canyon University
04.2019
Bachelors - Business Administration and Health Care Management
University of Hawaii at Hilo
04.2021
Masters of Business Administration - Business Management
Western Governors University
Salt Lake City, UT11-2026
Skills
- Adaptability
- Complex Problem Solving
- Interpersonal Communication Skills
- Multitasking Skills
- Excellent Customer Service Skills
- Goal-oriented mindset
- Customer support
- Customer relations
- Data entry proficiency
Timeline
Pre-Encounter Rep II
The Queens Health System
10.2023 - 03.2025
Medical Billing Clerk
Hamakua-Kohala Health Center
02.2023 - 07.2023
Patient Registrar
Hamakua-Kohala Health Center
12.2021 - 02.2023
Bank Teller
First Hawaiian Bank
07.2019 - 12.2021
Sales Rep/Cashier
Quiksilver
05.2019 - 07.2019
Cashier/Kitchen Crew/Food Prep
Chick-Fil-A
03.2018 - 04.2019
Associates - undefined
Grand Canyon University
Bachelors - Business Administration and Health Care Management
University of Hawaii at Hilo
High School -
Kamehameha Schools Hawaii
Masters of Business Administration - Business Management
Western Governors University
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