Jayla Antwine
Houston,TX
Summary
Proven track record of enhancing customer satisfaction and streamlining operations, demonstrated during the year tenure at Alorica. Skilled in customer service and warehouse safety, also excel in creating efficient workflows and fostering client loyalty. Approach combines professionalism with empathy, significantly improving team productivity and client relations without compromising quality standards. Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
FC Associate
Amazon
07.2019 - 07.2024
- Followed procedures at all times for personal and team safety.
- Maintained compliance with company safety policies and called violations to attention of management.
- Operated pallet jacks, forklifts and other heavy equipment to transport merchandise throughout facility.
- Supported warehouse supervisors in daily operations management, meeting deadlines consistently without compromising quality standards.
- Assisted in training new hires, leading to more knowledgeable and efficient workforce.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Unloaded deliveries into warehouse and arranged contents in designated storage areas.
- Increased customer satisfaction by ensuring timely and precise order fulfillment, maintaining communication throughout process.
Insurance Agent
Alorica
07.2021 - 12.2023
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Managed approximately 60 incoming calls, emails and faxes per day from customer
Sales Associate
Dick's Sporting Goods, Inc
04.2021 - 06.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
Team Leader
Jack In The Box
06.2016 - 08.2021
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for our team, monitoring progress towards goals and providing constructive feedback as needed.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Student Administrative Assistant
Lamar University
11.2019 - 04.2021
- Maintained accurate student records, ensuring confidentiality while adhering to university guidelines and regulations.
- Served as valuable team member in various interdepartmental committees, contributing insight and expertise to support university-wide initiatives.
- Coordinated logistics for campus events such as guest lectures, workshops, and conferences, contributing to successful outcomes.
- Facilitated communication between students and faculty members by acting as liaison when necessary, fostering positive relationships within Lamar university community.
- Developed effective training materials for new student assistants, ensuring consistency in work quality across our team.
- Managed approximately 30 incoming calls, emails and faxes per day from customers
Education
No Degree - Biology
Lamar University
Beaumont, TX05.2026
High School Diploma -
Andy Dekaney High School
Houston, TX05.2019
Skills
- Customer Service
- Licensed Insurance Agent
- Professionalism and Ethics
- Quotes and sales
- Warehouse Safety
- Loading and unloading
- Packing Efficiency
- Order Picking
- Document Management
- Proofreading expertise
- Note-taking abilities
- Filing systems
- Scheduling appointments
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
Certification
- Health and Life Insurance License
- CPhT - Certified Pharmacy Technician
Timeline
Insurance Agent
Alorica
07.2021 - 12.2023
Sales Associate
Dick's Sporting Goods, Inc
04.2021 - 06.2022
Student Administrative Assistant
Lamar University
11.2019 - 04.2021
FC Associate
Amazon
07.2019 - 07.2024
Team Leader
Jack In The Box
06.2016 - 08.2021
No Degree - Biology
Lamar University
High School Diploma -
Andy Dekaney High School