Jayla Banks
Euless
Summary
Dedicated and detail-oriented professional with a strong background in customer service, healthcare operations, and sales support. Recognized for delivering high-quality results in remote and in-person roles, managing sensitive data, and improving customer satisfaction. Proven ability to resolve complex issues, collaborate across teams, and thrive in fast-paced environments.
Experienced with insurance verification processes, ensuring accurate and timely handling of patient information. Utilizes strong analytical skills to identify and resolve discrepancies, maintaining seamless operational flow. Knowledge of industry regulations and best practices, contributing to overall efficiency and reduced claim rejections.
Insurance professional with strong background in verifying insurance coverage and benefits. Skilled in navigating complex systems, resolving discrepancies, and ensuring accurate information. Known for excellent team collaboration and adaptability to changing needs. Efficient in communication, problem-solving, and maintaining high standards for quality and results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Healthcare Insurance Verification Specialist
RemX
11.2024 - 04.2025
- Conducted outbound calls to providers to verify insurance and medication coverage.
- Entered and reviewed billing and medical information with accuracy and attention to detail.
- Ensured compliance with Federal Health Care Program guidelines.
- Coordinated with insurance carriers to secure approvals for patient medications.
- Maintained productivity in a high-volume remote call center environment, leading to rehire for a second project.
- Utilized dual monitors and strong multitasking skills to manage systems and documentation efficiently.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Enhanced claim processing efficiency by verifying insurance coverage and obtaining pre-authorizations for procedures.
- Collaborated with healthcare providers to ensure that insurance coverage met needs of patient treatments.
Customer Solutions Specialist
Portfolio Recovery Associates
11.2023 - 05.2024
- Negotiated customized financial plans with clients to resolve outstanding balances.
- Secured payment agreements through debit and ACH transactions.
- Adjusted plans to accommodate client needs and financial situations.
- Handled disputes with professionalism and compliance, ensuring account resolution.
- Managed a high volume of inbound calls, maintaining professionalism and efficiency under pressure.
- Contributed to the overall growth of the company by consistently surpassing sales targets and delivering exceptional customer experiences throughout each transaction.
- Followed up on customer interactions to maintain customer communication and successfully close resolved issues.
- Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
Reservation Sales Specialist
American Airlines
04.2022 - 06.2023
- Served as a subject matter expert for domestic travel bookings and AAdvantage mileage inquiries.
- Fielded 60–80 daily calls, offering solutions for complex travel needs and itinerary adjustments.
- Ensured accuracy in reservations while maintaining a high standard of customer service.
- Resolved customer concerns across diverse language and cultural groups.
- Safeguarded confidential data, including payment and account details.
- Utilized Microsoft Word, Excel, and Outlook to manage customer records and internal workflows.
- Resolved customer issues promptly, resulting in higher levels of satisfaction and loyalty.
- Handled billing information over phone.
- Provided customers with information about availability and pricing.
Pre-School Educator
The Children’s Courtyard
07.2020 - 03.2022
- Provided day-to-day care and support to children in a nurturing educational setting.
- Reinforced healthy habits through guided potty training and hygiene routines.
- Designed engaging learning activities to encourage social development and creativity.
- Supported children''s cognitive growth with hands-on learning experiences and problem-solving tasks.
- Contributed to the development of school-wide policies and procedures related to early childhood education, ensuring consistency in instructional quality across classrooms.
- Continuously updated personal knowledge of early childhood education best practices through professional development courses and workshops.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Established positive communication with parents in daily conversation and formal conferences.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Assisted and supervised [Number] children through entire school day.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Monitored classroom to verify safe and secure environment.
- Organized and supervised large and small group activities.
- Planned and executed activities to stimulate physical, social and intellectual growth.
- Guided students to develop social, emotional and physical skills.
- Implemented age-appropriate curricula to meet needs of young learners.
- Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
Cash Handling & Food Prep Associate
Pie Five Pizza Co.
09.2018 - 07.2020
- Processed transactions accurately and maintained drawer integrity.
- Prepared orders to specification, ensuring food quality and speed of service.
- Managed cleaning and closing duties to support team operations and readiness.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Education
High School Diploma -
Trinity High School
Euless, TX05.2020
Skills
- Customer Service
- Conflict Resolution
- Medical Claims
- Billing Procedures
- Microsoft Office Suite
- Call Center Operations
- Team Collaboration
- Remote Work
- Documentation
- EHR Systems
- HIPAA compliance
- Insurance coverage verification
- Patient confidentiality
- Attention to detail
- Coverage and authorizations
- Eligibility determination
- Medical terminology
- Customer service
- Healthcare industry
- Medicaid
- Insurance plan verification
- CPT coding
- Medical coding
- Patient health information Access
- Insurance authorizations
- Payment plan options
Certification
Child Development Certification, 08/01/20
Timeline
Healthcare Insurance Verification Specialist
RemX
11.2024 - 04.2025
Customer Solutions Specialist
Portfolio Recovery Associates
11.2023 - 05.2024
Reservation Sales Specialist
American Airlines
04.2022 - 06.2023
Pre-School Educator
The Children’s Courtyard
07.2020 - 03.2022
Cash Handling & Food Prep Associate
Pie Five Pizza Co.
09.2018 - 07.2020
High School Diploma -
Trinity High School
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