Jayla Barbour
New York
Summary
Professional leader with strong expertise in overseeing daily operations and team coordination. Known for effective collaboration and achieving results in fast-paced environments. Highly adaptable, skilled in problem-solving, conflict resolution, and ensuring optimal workflow. Respected for reliability and proactive approach to shifting demands.
Overview
4
4
years of professional experience
Work History
Shift Supervisor
Salt and Straw
09.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Guest Services Supervisor
Us Open Tennis Championships
08.2024 - 09.2024
- Collaborated closely with other departments to meet guest needs and provide best possible experience.
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Supported team members by offering constructive feedback and coaching as needed.
- Reviewed upcoming events and planned for expected challenges.
Shift Supervisor
Cool Sips
03.2024 - 08.2024
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Coordinated merchandising, promoted new products and increased brand awareness.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
Shift Supervisor
Amphle Hills
08.2022 - 06.2024
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Cultivated professional working relationships with peers and supervisors.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
Sales Associate
Macys Department Store
11.2023 - 03.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Retail Keyholder
Its Sugar
06.2021 - 08.2022
- Performed category maintenance by rotating products according to company product rotation policy.
- Worked with store manager to create employee schedules.
- Participated in regular team meetings to discuss performance metrics, set goals, identify areas for improvement and share best practices.
- Assisted store management in achieving sales targets through effective merchandising strategies and staff training.
- Rearranged racks and shelving based on seasonal planograms.
Education
Food Handlers - Food Safety
Nyc Food Handlers Course
New York, NY10-2023
High School Diploma -
Cascades High School
Soho, New York City 06-2021
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Staff development
- Inventory control and record keeping
Timeline
Shift Supervisor
Salt and Straw
09.2024 - Current
Guest Services Supervisor
Us Open Tennis Championships
08.2024 - 09.2024
Shift Supervisor
Cool Sips
03.2024 - 08.2024
Sales Associate
Macys Department Store
11.2023 - 03.2024
Shift Supervisor
Amphle Hills
08.2022 - 06.2024
Retail Keyholder
Its Sugar
06.2021 - 08.2022
Food Handlers - Food Safety
Nyc Food Handlers Course
High School Diploma -
Cascades High School
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