Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
AccountManager

Jayla Barnes

Leasing Manager
Waldorf,MD

Summary

Ambitious, self-starter with 8+ years of experience delivering superior customer service with excellent verbal and written communication. Highly skilled at planning and organization, demonstrated through strong supervisory skills. Handle tenant needs in a timely manner, building rapport by being professional and resourceful. Positive and diligent leasing professional effective at promoting resident satisfaction by address concerns, spearheading repairs and implementing updates to enhance properties. Talented business manager with demonstrated operational and leadership skills. Offering 2 years of multi-family leasing experience paired with goal-oriented and performance-minded approach.

Overview

8
8
years of professional experience

Work History

Leasing

Paradigm Property Management
Arlington, VA
06.2021 - Current
  • Following up with leads, give tours, deal with resident issues, create applicant files and generate leases
  • Experience working as the only leasing agent in a 520-unit community
  • Handling many resident issues with ease
  • Experience in affordable housing
  • Producing company reports
  • Experience with training new employees on procedures and guidelines of the job
  • Handling social media management and regulate property emails
  • Handling affordable housing re-certifications
  • Creating tax credit files and leases.

Shift Leader

Burger King
Temple Hills, MD
07.2015 - 08.2021
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
  • Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk
  • Trained new employees and delegated daily tasks and responsibilities
  • Enforced company policies and regulations with employees.
  • Enforced company policies and regulations with employees

Education

Associate of Arts - Social Sciences Education

College of Southern Maryland
La Plata, MD
05.2024

Skills

  • Critical Thinking Customer Relations
  • Microsoft Office
  • Detail-Oriented
  • Shift Management
  • Teaching
  • Organizational Skills
  • Sales
  • Writing Skills
  • Front Desk
  • Marketing
  • Yardi
  • Accounting
  • Filing
  • Microsoft Outlook
  • Customer service
  • Microsoft Excel
  • Fair Housing regulations
  • English
  • Communication skills
  • Microsoft Office
  • Microsoft Word
  • Property Leasing
  • Office Management
  • Social media marketing
  • Management reporting
  • Social Media Management
  • Training & Development
  • Property Showing
  • LIHTC

Accomplishments

Won a leasing award for having the most leases throughout the entire company.

Additional Information

  • Certifications and Licenses , Real Estate License

Timeline

Leasing

Paradigm Property Management
06.2021 - Current

Shift Leader

Burger King
07.2015 - 08.2021

Associate of Arts - Social Sciences Education

College of Southern Maryland

Similar Profiles

CREATE PROFILE
Jayla BarnesLeasing Manager