Jay’La Bates

• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
• Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
• Ordered medicines daily to replenish stock and increase inventory in anticipation of need.

• Performed billing for residential and commercial properties
• Contacted dispatchers to discuss work orders entered for billing.
• Review before and after photos of services provided by the contractors.
• Uploaded invoices and before and after pictures in client portal.
• Reported weekly and monthly financial.
• Reviewed reports to record time invoiced for consultants.

• Processed payments, refunds, and checks.
• Communicated with customers to assist with help finding products in the store, and
answering any questions they may have about our sales.
• Answered the phone to assist customers with concerns and transferred calls to the correct
department.
• Removed expired items off shelves, replenished and restocked shelves with new items.

• Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
• Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
• Sorted and organized files, spreadsheets, and reports.
• Processed cash and checks for water payments.
• Answered phone calls and transferred calls for building permits, water payments, parks
  and recreation questions.
• Worked on month-end where I had to run a monthly report and match all the posted
  payments
• Filed month-end documents
• Scanned zoning and building permits by address