Jayla Betts
Nashville,TN
Summary
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards. Compassionate Patient Care Coordinator with understanding of hospital operations and patient care. Strong background in coordinating between patients, healthcare professionals, and insurance companies to ensure seamless service. Skills include problem-solving abilities, communication skills, and empathy towards patients' needs. Impact made includes streamlining administrative processes, improving patient satisfaction rates, and enhancing team collaboration in previous roles. Experienced Patient Care Coordinator proficient in directing patient care programs that are both high-quality and efficient.
Overview
9
9
years of professional experience
Work History
Patient Care Coordinator
Vanderbilt Medical Center
Nashville, TN
01.2023 - Current
- Maintained comprehensive patient records, ensuring accuracy and confidentiality.
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
- Managed the provider's calendar schedule.
- s
- Coordinated work processes and routed paperwork to appropriate physicians and staff members.
- Scheduled follow-up appointments according to post-operative protocols.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Scheduled and confirmed patient appointments and consultations.
- Assisted in the scheduling of surgeries for patients, ensuring accuracy and timeliness.
- Attended meetings with hospital staff members to discuss new policies or procedures related to surgical scheduling.
- Communicated with insurance companies to determine coverage for specific procedures.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
Assistant Office Manager
I.C.F. Builders and Consultants
Nashville, TN
10.2021 - 12.2022
- Prepared payroll information for submission to external payroll services provider.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Resolved issues in a timely manner while maintaining excellent customer service standards.
- Processed invoices from vendors in an accurate and timely manner.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Created monthly reports on office expenses and budgets.
- Responded promptly to customer inquiries via phone or email.
- Managed office inventory and placed new supply orders.
- Ensured compliance with company policies and procedures regarding security, confidentiality and data protection measures.
Auto Care Center Manager
Walmart
Nashville, TN
03.2016 - 10.2021
- Implemented processes to improve customer satisfaction and retention.
- Trained new employees on company policies, procedures, products, and services.
- Managed daily operations of a busy auto care center, including scheduling appointments and assigning tasks to staff.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Developed customer service protocols to ensure high levels of customer satisfaction.
- Resolved conflicts between customers and staff members in a professional manner.
Education
Associate of Science - Criminology
Nashville State Community College
Nashville, TN05-2022
Psychology
Middle Tennessee State University
Murfreesboro, TNSkills
- Healthcare operations
- Medical record requests
- Billing statement processing
- Healthcare documentation
- HIPAA protocol adherence
- Administrative supervision
- Project management
- Scheduling
- Patient relations
- Verbal and written communication
- Creative problem solving
- Patient records management
- Multitasking
Accomplishments
- SAC Leadership Team Member
Timeline
Patient Care Coordinator
Vanderbilt Medical Center
01.2023 - Current
Assistant Office Manager
I.C.F. Builders and Consultants
10.2021 - 12.2022
Auto Care Center Manager
Walmart
03.2016 - 10.2021
Associate of Science - Criminology
Nashville State Community College
Psychology
Middle Tennessee State University
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