Jayla Bills
Memphis,TN
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
NPC Pizza Hut
Memphis, TN
02.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Representative
Amazon
Memphis, TN
06.2023 - 08.2024
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered inbound calls, chats and emails to facilitate customer service.
Customer Service Cashier
Burlington
Memphis, TN
05.2022 - 02.2024
- Operated cash registers to process payments for goods and services.
- Processed credit card transactions accurately and efficiently.
- Assisted customers with locating merchandise within the store.
Education
High School Diploma -
Cornerstone Correspondence School
Townsend, GA05-2024
Skills
- Account updating
- Appointment Scheduling
- Call Management
- Complaint resolution
- In-store support
- Project management abilities
- Tactful and diplomatic
- Call triaging
- Microsoft Office expertise
- Team Development
- Complaint Handling
Timeline
Customer Service Representative
Amazon
06.2023 - 08.2024
Customer Service Representative
NPC Pizza Hut
02.2023 - Current
Customer Service Cashier
Burlington
05.2022 - 02.2024
High School Diploma -
Cornerstone Correspondence School
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