Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specializing in quality, speed and process optimization.
Overview
6
6
years of professional experience
Work History
Customer Service Associate
Wawa
Towson, MD
10.2021 - Current
Provided primary customer support to internal and external customers.
Boosted sales revenue by skillfully promoting diverse service options.
Executes excellent sales floor merchandising and selling.
Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Listened to customer requests and suggested additional menu items as appropriate to upsell products.
Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
Listened carefully to customer instructions and prepared orders according to those preferences.
Learned other teammates' work tasks to train as backup.
Delivered exemplary customer service to guests, even in peak business periods to promote retention.
Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
Maintained clean, trash-free workspaces to maximize productivity and safety.
Helped customers complete purchases, locate items and join reward programs.
Restocked and organized merchandise in front lanes.
Monitored self-checkout systems and provided assistance or intervention where required.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Greeted over 200 customers per day.
Checked identification for proof-of-age for alcohol and tobacco sales.
Assistant Teacher
Discovery Time Learning Center
Alexandria, VA
06.2021 - 08.2021
Worked with teachers to design lesson plans and coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement.
Assisted teachers with classroom management and document coordination to maintain apositive learning environment.
Performed staff monitoring duties such as overseeing recess, lunch, and daily student intake and dismissal.
Supported teacher in instructing core subjects, delivering supplementary lessons, and coordinating materials.
Delivered group teaching in a classroom setting and implemented individual student support.
Took over the class for the regular classroom teacher, managing assignments, student needs, and recordkeeping.
Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Collaborated with an instructor to assist lesson and curriculum planning efforts.
Worked under the direction of licensed teachers in and outside of classroom.
Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
Oversaw students in the classroom and common areas to monitor, enforce rules and support lead teacher.
Partnered with theteacher to plan and implement lessons following school's curriculum, goals and objectives.
Implemented practice exercises and used repetition, enabling students to grasp new concepts quickly.
Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
Educated students in foundational concepts such as shapes, numbers, and letters.
Organized snack time and nap hours.
Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
Encouraged children to interact with each other and participate in group activities.
Maintained a tidy and clean classroom consistent with safety and health standards.
Enhanced Two-year-old student's understanding of rules, safety and behavioral guidelines, and disciplinary protocols by redesigning and simplifying them.
Protected children in-class, at recess, and off-site with observational skills and positive reinforcement for good behavior.
Organized activities to teach 14 preschool children foundational learning skills such as letters and numbers.
Summer Camp Counselor
MNCPPC
Fort Washington, Maryland
06.2018 - 08.2021
Implemented camp activities fostering physical, social and emotional growth.
Supported children by actively listening and offering encouragement.
Organized and guided group activities by leading, coaching and participating with campers.
Worked with children of varying age, interest, skill and developmental levels.
Planned painting, drama productions and ceramics in preparation for rainy days or stormy weather.
Provided clear instruction to activity and program participants to deliver fun and maintain safety.
Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
Front End Worker
Panda Express
Oxon Hill, MD
06.2020 - 07.2021
Plated hot meals and salads in aesthetically pleasing arrangements.
Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
Learned other teammates' work tasks to train as backup.
Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
Greeted customers at counter to fulfill requests and answer questions.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Maintained cash drawer of $200 per shift.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register to record transactions accurately and efficiently.
Customer Service Associate
Hollister.Co
Oxon Hill, MD
06.2019 - 03.2020
Provided primary customer support to internal and external customers.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Executes excellent sales floor merchandising and selling.
Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
Informed customers about special promotions and provided detailed information for various products.
Demonstrated items to customers and created customer awareness, interest and sales.
Offered advice and assistance to customers, paying attention to special needs or wants.
Answered customer telephone calls promptly to avoid on-hold wait times.
Recommended products to customers, thoroughly explaining details.
Helped customers complete purchases, locate items and join reward programs.
Answered questions about store policies and addressed customer concerns.
Restocked and organized merchandise in front lanes.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Collected and authorized payments of guests.
Maintained current knowledge of store promotions and highlighted sales to customers.
Set up new sales displays each week.
Used POS system to enter orders, process payments and issue receipts.
Ride Operator
Six Flags
Bowie, MD
03.2018 - 07.2018
Engaged safety devices and monitored attraction during operation to reduce safety risks.
Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.
Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
Ascertained wants and needs of guests and developed games and attractions to facilitate enjoyment.
Operated rides and attractions according to written guidelines to reduce injuries.
Offered friendly and efficient service to customers, handled challenging situations with ease.
Assisted customers in entering and exiting rides, providing balance support and general directions.
Clerical Office Assistant
Gabriel's Lyric LLC
Temple Hills, MD
06.2017 - 08.2017
Delivered clerical support by handling range of routine and special requirements.
Interacted with customers by phone, email, and social media to provide information.
Verified accuracy of business records by consistently updating customer information.
Developed correspondence letters, memos and emails.