Jayla Chandler
Tyler,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Billing Specialist
DFW Open MRI
09.2023 - Current
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Researched and resolved billing discrepancies to enable accurate billing.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Provided excellent communication skills , developing and maintaining client relationships.
- Used data entry skills to accurately document and input statements.
- Organized and maintained client information using Microsoft Excel spreadsheets
Dietary Aide Leader
Providence Park Health &Rehab
02.2022 - 08.2023
- Enhanced patient satisfaction by providing personalized meal selections and accommodating dietary restrictions.
- Mentored new Dietary Aide team members, ensuring they were properly trained in safety and sanitation protocols.
- Collaborated with dietitians to develop specialized meal plans for patients with specific health concerns or allergies.
- Increased staff morale by fostering a positive work environment that emphasized teamwork and collaboration among Dietary Aides.
Caregiver
Hampton Assisted Living
07.2020 - 01.2022
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Built strong relationships with clients to deliver emotional support and companionship.
Customer Service Representative
Suddenlink (remote)
06.2019 - 07.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Associate Of Applied Science - Medical Office Management
Tyler Junior College
Tyler, TXSkills
- Billing systems and software
- Claims Processing
- HIPAA Compliance
- Medical Billing Expertise
- Patient account management
- Customer Service
- Account updating
- Relationship Building
- Data entry proficiency
- Medical coding knowledge
Certification
HIPAA Awareness Certification
Timeline
Billing Specialist
DFW Open MRI
09.2023 - Current
Dietary Aide Leader
Providence Park Health &Rehab
02.2022 - 08.2023
Caregiver
Hampton Assisted Living
07.2020 - 01.2022
Customer Service Representative
Suddenlink (remote)
06.2019 - 07.2021
Associate Of Applied Science - Medical Office Management
Tyler Junior College