Jayla Dupré
New Orleans,Louisiana
Summary
Detail-oriented Billinh Analyst with strong understanding of bookkeeping principles and customer service. Experienced in developing and managing efficient billing and posting processes. Considered focused and organized team player. Also, productive and diligent with passion for resolving discrepancies through attention to detail and creative problem-solving. Passionate about perpetuating company values through impeccable work ethic and drive.
Overview
15
15
years of professional experience
Work History
Store Customer Service Manager
Circle K
02.2023 - Current
- Followed through with client requests to resolve problems.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Researched and observed emerging markets and market shifts to take advantage of potential leads and new markets.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Dispatch Manager
Amazon
06.2021 - 12.2023
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
- Tracked and reviewed charts, graphs, schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions.
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Managed customer accounts and invoicing.
Certified Nursing Assistant
Leading Home Care
10.2022 - 11.2023
- Recording vital signs, including blood pressure, pulse, temperature, and respiration rate as requested by staff
- Serve the hospital community by adhering to professional standards, hospital policies and procedures, as well as local, state, and federal requirements
- Directed a team of certified nursing assistants for 3 weeks in the absence of the nurse manager
Territory Sales Billing Manager
T-Mobile
01.2019 - 02.2023
- Supervised the store and trained more than 450 employees producing more than a improved profit of by 75%, and ensured the stores were running efficiently; while maintaining budget and customer satisfaction.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Responded to customer inquiries and provided detailed account information.
- Researched billing errors and discrepancies to initiate corrective action.
- Analyzed customer financial records to determine appropriate payment plan.
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
Front Office Manager
Embassy Suites by Hilton
01.2016 - 12.2018
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Created, prepared, and delivered reports to various departments.
- Delivered performance reviews to recommend additional training or advancements.
- Monitored customer service trends and provided insights to management team for further improvement.
Resident Assistant
Craville Jobs Corps
03.2016 - 12.2018
- Developed and implemented programs, study groups and mentoring to promote student success.
- Provided crisis intervention and support services to students to minimize intensity of emotional, mental and behavioral reactions to crisis.
- Conducted weekly meetings with students to review goals, address issues and provide support.
- Mentored and coached students to foster positive relationships and encourage successful academic achievement.
Early childcare Development
Christian Life Academy
01.2015 - 06.2017
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Promoted learning and social development through structured and unstructured playtime.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Built constructive and open relationships with families with forthright yet friendly communication.
Auditor
Staybridge Suites
05.2014 - 12.2016
- Set up and entered financial data into spreadsheets using Microsoft Excel.
- Balanced hotel accounts and resolved discrepancies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
Professional child development
Mewelde Moore
05.2009 - 11.2016
- Proven ability to develop and implement creative solutions to complex problems.
- Applied play-based strategies to provide diverse approaches to learning.
- Educated students in foundational concepts such as shapes, numbers, and letters.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Allowed for ample outdoor discovery time in schedule each day.
Front House Manager
Copeland's of New Orleans
05.2013 - 06.2016
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Performed cash handling activities and secured nightly bank deposits.
- Developed and implemented marketing initiatives to increase sales and revenue.
- Resolved guests complaints while maintaining positive customer environment.
- Analyzed customer feedback and implemented strategies to improve customer satisfaction.
Education
Diploma -
Tara High School
Physical therapy -
Delgado Community College
Skills
- Data Management
- Dispute Resolution
- Invoice Processing
- Collections Management
- Bank Statement Reconciliation
- Accounts Receivable
- Payment Processing
- SAP Experience
- Postage Determination
- Accounting Support
- Bookkeeping
- Management accounting
- Financial Reporting
- Bulk filing
- Multitasking Abilities
- Customer service support
- Deadline Adherence
- Goal Setting
- Excellent Communication
- Billing Data Verification
Timeline
Store Customer Service Manager
Circle K
02.2023 - Current
Certified Nursing Assistant
Leading Home Care
10.2022 - 11.2023
Dispatch Manager
Amazon
06.2021 - 12.2023
Territory Sales Billing Manager
T-Mobile
01.2019 - 02.2023
Resident Assistant
Craville Jobs Corps
03.2016 - 12.2018
Front Office Manager
Embassy Suites by Hilton
01.2016 - 12.2018
Early childcare Development
Christian Life Academy
01.2015 - 06.2017
Auditor
Staybridge Suites
05.2014 - 12.2016
Front House Manager
Copeland's of New Orleans
05.2013 - 06.2016
Professional child development
Mewelde Moore
05.2009 - 11.2016
Diploma -
Tara High School
Physical therapy -
Delgado Community College