Summary
Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
Timeline
Generic

Jayla Figueroa

Nyack,NY

Summary

Dynamic and results-driven professional with extensive experience at The Center For Safety and Change, excelling in customer service and data entry. Proven ability to enhance office organization and maintain safety procedures, while collaborating effectively with teams to achieve operational goals. Committed to delivering quality assurance and fostering a positive work environment.

Overview

13
13
years of professional experience
1
1
Certification

Work History

(Bilingual) Hotline Operator/Receptionist Coordinator

The Center For Safety and Change
New City, NY
03.2025 - Current
  • Answers all hotline calls.
  • Assists clients and staff's needs.
  • Collect, process, and distribute all donations to the proper parties.
  • Collect and process post mail.
  • Entered all data entries in Excel spreadsheets.
  • Date, scan, and save all billing invoices (both received and paid) in its proper billing folder.
  • Maintained a clean and organized workspace.
  • Assist and check in all clients and guests who enter the office for services.
  • Refill and restock office and cleaning supplies.
  • Attend grant and staff-related trainings.
  • Complete certifications.
  • Observed and troubleshot equipment and machines to detect malfunctions and notify appropriate personnel of needed repairs.
  • Collaborated with coworkers to perform projects quickly, and meet office goals.
  • Learned and followed safety and emergency procedures.
  • Used hand trucks and push carts to unload, load, and transport items.
  • Provided support to other departments when needed by completing assigned tasks promptly.

Retail Store Associate

CVS Pharmacy
Stony Point, NY
05.2017 - 09.2020
  • Operated point-of-sale systems accurately to process payments from customers.
  • Completed transactions in an efficient manner while providing excellent customer service.
  • Demonstrated knowledge of store products and services.
  • Greeted customers upon entering the store and provided assistance.
  • Provided product information and answered customer questions.
  • Organized displays to attract customers and promote sales.
  • Stocked shelves with merchandise according to company standards.
  • Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
  • Participated in team meetings and training sessions.
  • Assisted in training new employees on proper use of equipment and safety protocols.
  • Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
  • Processed returned merchandise according to company policies.
  • Assisted customers with finding the right product for their needs.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Created price tags and merchandise signs for new items.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention.
  • Collaborated with team members to achieve sales targets and contribute to a positive work environment.

Sales Associate

Millers Drugstore
Haverstraw, NY
06.2012 - 03.2017
  • Provided accurate information about products, prices and services.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Conducted inventories on a regular basis to track stock levels.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Greeted customers and provided exceptional customer service.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Processed transactions using a point-of-sale system.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Assisted in visual merchandising, creating appealing displays that capture customer interest.
  • Placed special orders or called other stores to find desired items.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Monitored expiration dates of medications and ensured timely removal from inventory.
  • Provided guidance on how best to take prescribed medications correctly.
  • Conducted research into new products or therapeutic areas when requested by a pharmacist.
  • Ensured proper storage conditions for all controlled substances as per state regulations.
  • Maintained inventory of pharmaceuticals, including receiving, storing and restocking drugs.
  • Performed quality assurance checks on medications prior to their release into stock supply.
  • Prepared sterile and non-sterile medications by following standard operating procedures.
  • Reviewed patient profiles for drug interactions or contraindications prior to dispensing medication.
  • Provided technical assistance to pharmacists in filling prescriptions, compounding, packaging and labeling medications.
  • Reported any adverse reactions due to medication errors or overdoses immediately.
  • Calculated dosages based on patient weight or body surface area for various types of medication orders.
  • Answered customer inquiries related to over-the-counter medications or dietary supplements.
  • Audited pharmacy records for completeness and accuracy according to established standards.
  • Labeled prescription containers accurately according to hospital policy and procedure.
  • Participated in staff training sessions regarding new products, safety protocols.
  • Evaluated new technologies that could improve efficiency in the pharmacy setting.
  • Verified accuracy of medication orders prior to dispensing them to patients or caregivers.
  • Reconciled discrepancies between physical inventories and computerized data systems.
  • Managed drug recalls in accordance with company policies and procedures.
  • Leveraged database to confirm validity of prescriptions, patient data and drug side effects.
  • Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.

Education

High School Diploma -

North Rockland High School
Thiells, NY
06-2007

Skills

  • Customer service
  • Data entry
  • Office organization
  • Inventory management
  • Safety procedures
  • Teamwork and collaboration
  • Facility maintenance
  • Quality assurance
  • Operational documentation
  • Project management

Languages

English
Professional
Spanish
Professional

Certification

  • Rape Crisis Counselor
  • Pharmaceutical Technician
  • Youth Mental Health First Aid Counselor

Accomplishments

  • Miss Rockland County Pride 2018
  • 2022 Pride Hero Honoree

Timeline

(Bilingual) Hotline Operator/Receptionist Coordinator

The Center For Safety and Change
03.2025 - Current

Retail Store Associate

CVS Pharmacy
05.2017 - 09.2020

Sales Associate

Millers Drugstore
06.2012 - 03.2017

High School Diploma -

North Rockland High School

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