Competent human resources specialist with an extensive background in employee relations and talent retention. Manages efficient operations with clear and effective policies. Skilled in working under pressure and adapting to new situations and challenges. Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems.
Overview
10
10
years of professional experience
Work History
Human Resources Specialist
Secret Clearance, United States Army
07.2018 - 09.2022
Conflict Resolution
Critical Thinking
Leadership
Interpreted and explained human resources policies, procedures, laws, standards, and regulations.
Maintained an HRIS database: tracking incoming and outgoing soldiers and all pertaining personnel records.
Maintained and updated employee records to reflect changes in employment, compensation and withholding.
Prepared and maintained employment records related to events such as hiring, termination, leaves, transfers, or promotions, using human resources management system software.
Worked with HR department to devise and update policies as needed for corporate accountability and
Prepared or maintained employment records using human resources management system software.
Developed or implemented recruiting strategies to meet current or anticipated staffing needs.
Maintained and updated organizational charts, employee handbooks or performance evaluation forms.
Recruited and trained new employees to manage overall talent acquisition.
Customer Service Representative
Farm Fresh
06.2012 - 07.2018
Covered multiple store areas by cross-training in different roles.
Trained new retail team members in customer service and company policies..
Maintained customer satisfaction, quickly resolving issues and offering expert assistance, using strong communication and conflict management skills.
Updated account information to maintain customer records.
Answered customer telephone calls promptly to avoid on-hold wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Responded to customer requests for products, services, and company information.
Provided primary customer support to internal and external customers.
Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Education
High School Diploma -
Granby High School
06.2014
Skills
Project Management
HR Policy/Procedure Development
HR Services
Data Evaluation
Team Building
Staff Training and Development
Training and Mentoring
Remote Conferencing and Communication
File and Records Management
Conflict Resolution Tactics
Claims File Management Processes
Rules of Evidence
Report and Records Review
Report Writing
Advanced Oral and Written Communication Skills
Claims File Documentation
Benefits Review
Fact-Finding
Timeline
Human Resources Specialist
Secret Clearance, United States Army
07.2018 - 09.2022
Customer Service Representative
Farm Fresh
06.2012 - 07.2018
High School Diploma -
Granby High School
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