Jayla Gibson
Norfolk,VA
Summary
Competent human resources specialist with an extensive background in employee relations and talent retention. Manages efficient operations with clear and effective policies. Skilled in working under pressure and adapting to new situations and challenges. Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems.
Overview
10
10
years of professional experience
Work History
Human Resources Specialist
Secret Clearance, United States Army
Norfolk, VA
07.2018 - 09.2022
- Conflict Resolution
- Critical Thinking
- Leadership
- Interpreted and explained human resources policies, procedures, laws, standards, and regulations.
- Maintained an HRIS database: tracking incoming and outgoing soldiers and all pertaining personnel records.
- Maintained and updated employee records to reflect changes in employment, compensation and withholding.
- Prepared and maintained employment records related to events such as hiring, termination, leaves, transfers, or promotions, using human resources management system software.
- Worked with HR department to devise and update policies as needed for corporate accountability and
- Prepared or maintained employment records using human resources management system software.
- Developed or implemented recruiting strategies to meet current or anticipated staffing needs.
- Maintained and updated organizational charts, employee handbooks or performance evaluation forms.
- Recruited and trained new employees to manage overall talent acquisition.
Customer Service Representative
Farm Fresh
230 E Little Creek Rd, Norfolk Va 23505
06.2012 - 07.2018
- Covered multiple store areas by cross-training in different roles.
- Trained new retail team members in customer service and company policies..
- Maintained customer satisfaction, quickly resolving issues and offering expert assistance, using strong communication and conflict management skills.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Education
High School Diploma -
Granby High School
06.2014
Skills
- Project Management
- HR Policy/Procedure Development
- HR Services
- Data Evaluation
- Team Building
- Staff Training and Development
- Training and Mentoring
- Remote Conferencing and Communication
- File and Records Management
- Conflict Resolution Tactics
- Claims File Management Processes
- Rules of Evidence
- Report and Records Review
- Report Writing
- Advanced Oral and Written Communication Skills
- Claims File Documentation
- Benefits Review
- Fact-Finding
Timeline
Human Resources Specialist
Secret Clearance, United States Army
07.2018 - 09.2022
Customer Service Representative
Farm Fresh
06.2012 - 07.2018
High School Diploma -
Granby High School