Jayla Gilbert
Omaha,NE
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
3
3
years of professional experience
Work History
Server/Host
Varsity Sports Cafe and Roman Coin Pizza
06.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
- Seated Guest to their needed sections and making sure servers do not feel overwhelmed
Barista
The Mill Coffee and Tea
02.2022 - 09.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
Bachelor of Science - Cyber Security
University of Nebraska At Omaha
Omaha, NESkills
- Exceptional customer service
- Hospitality service expertise
Timeline
Server/Host
Varsity Sports Cafe and Roman Coin Pizza
06.2022 - Current
Barista
The Mill Coffee and Tea
02.2022 - 09.2024
Bachelor of Science - Cyber Security
University of Nebraska At Omaha
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